Tile Town Ltd. Looking for Retail Store Manager at Victoria, BC Full Time

For 50 years, Tile Town has been the ultimate destination in Western Canada for all your tiling needs. We are dedicated to providing our customers with a level of value, knowledge and service that they simply cannot find anywhere else.

We believe that tile purchases shouldn’t be overwhelming or intimidating – it should be a fun and enjoyable experience.

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• You integrate fun and joy as a way of being and working (aka you don’t take yourself too seriously)
• Leads by example and consistently delivers an excellent customer experience.
• You foster connection by putting people first and building trusting relationships.
• You communicate with honesty and kindness and create the space for others to do the same.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.
• Ensures the store is appropriately staffed through effective planning and scheduling.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.

• 5 years Experience in retail Management, sales, execution and operations.
• Ability to operate a POS is an asset.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Effective written and oral communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team’s activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multitask, adapt and cope with challenging situations

Additional Information

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience.

In addition, the following perks will apply:

• Extended Health Benefits (including Massage, Chiropractors & Physio)
• Dental Benefits
• RRSP Plan. Company will match
• 5 year free trip with spending money
• Closed all Stat Holidays
• Closed all Sundays

Store operating hours

• Monday – Friday – 8:30 am to 5:00 pm
• Saturday – 10:00 am – 5:00 pm