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As a full-time Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service to every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry, you take pride in supporting the Restaurant General Manager and Owner in the day-to-day operations of a fast-paced Tim Horton’s restaurant.
Who should apply: Someone who
Demonstrates a passion for guest service and creating exceptional guest experiences
Pride yourself on building relationships with guests and your team
Have strong operational experience
Have excellent communication skills
Have a passion for coaching and mentoring
Have a desire to gain experience to help you be successful in your career
Enjoy leading a diverse team in a fast-paced environment
People Management
Accountable for recruiting new team member, performance management, including training and developing new and existing team members
Ensures open door policy for all team members
Excellent communication skills ensure ongoing day to day communication with all shifts
Responsible for restaurant compliance will all applicable legislation
Implements, and instills in their team, company policies, procedures, ethics
handle guest complaints with professionalism and concern
sets goals and objectives for his/her team
Job Requirements
Manage the daily operation of the store; creating staff schedules, training staff on each position and set expectations for performance
Create a positive guest experience by delivering a high level of service while ensuring all staff members engage guests and exceed service expectations
Ensure proper staffing levels, training, coaching, developing and mentoring and addressing any issues or concerns
handle administrative duties such as completing a daily spreadsheet (sales, Missed logs, hours, DT times, etc), verifying and completing time cards, daily deposit and counting cash drawers/safe.
ensure and uphold food safety and quality standards
Maintain and demonstrate professional work ethics, moral integrity, and a positive attitude at all times.
Other duties as assigned to meet the needs of the business
Job Qualifications
2 years experience working as a high-level Full-Time manager or assistant manager
College or University degree an asset
Detail oriented with excellent problem-solving skills
Strong organizational and time management skills while being able to work under pressure and meet deadlines
Ability to learn quickly
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work a flexible schedule to meet the needs of the restaurant, including working some evenings, weekends and holidays as required.
As part of our team we offer :
Benefits after 3 months
Comprehensive training
Bonus programs
Advancement opportunities
REQUIREMENTS
Must have reliable transportation
Must be able to lift 25 lbs
Previous management experience an asset
Previous experience in Quick Service preferred
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
