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Tech Knowledge Solutions (TKS) is an established SaaS company with deep insurance expertise who’s been delivering financial services software to long-standing clients since 2007.
Our flagship life insurance sales distribution platform helps insurance companies find more ways to sell online and maximizes digital distribution by making them easier to do business with.
With over 14 years’ experience selling insurance online, we combine our tech knowledge with niche experience navigating industry regulations to create effective sales solutions that generate more insurance company revenue. Through our omnichannel sales distribution platform, we help insurance companies reach more people, sell more policies, and safeguard more lives.
The calling
Our purpose is to inspire greatness. In ourselves, and in each other.
The mission? To deliver technology that empowers people to reach their highest potential.
Our vision is to offer the most user-friendly insurance distribution platform on the market.
About the team
Our Product team has been rapidly growing over the past two years as our organization has evolved towards a product-led focus. You will be working among a tight-knit group of product owners, project managers, UX designers, quality assurance professionals and development teams. As a client-centric organization and team, we understand the importance of measuring client impact and success, before simply measuring product usage. We work closely alongside our clients and users to ensure features, functions, and metrics are truly meaningful to them.
We are looking for an exceptional QA Specialist who will be dependable in executing a wide set of test cases for the product and for our clients. We are looking for an individual with an eye for detail, who is always looking for ways to improve on processes and the quality of the platform.
Responsibilities
Identifying and logging bugs, defects, problems and enhancements.
Use of Azure DevOps for logging, tracking, documenting tickets.
Working closely with the QA, product, designer, project management and development teams.
Assisting in and owning: writing, planning, organizing and implementing test cases, test automation cases, regression automation plan and any other activities pertaining to the overall quality of the product and services that are assigned to you.
Customer support and troubleshooting, as needed.
Maintaining open lines of communication between user/client groups and project teams.
Working closely with project team(s) and project stakeholders to ensure project deliverables and projects remain on track and are delivered on time.
Effectively working with multiple organizations (clients, 3rd parties, or competitors) to deliver project objectives as required and when needed.
Having technical skills and knowledge to develop practical and cost-effective solutions to unanticipated situations.
Having the ability to take ownership of sink-or-swim moments and transforming ambiguous situations into clarity.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributing to team effort by accomplishing related results as needed.
Developing and demonstrating a thorough understanding of TKS or Client development standards and methodologies, tools and techniques, and its underlying quality assurance principles and processes.
Independently adapting, interpreting and applying written guidelines, precedents and standardized work practices.
Establishing and maintaining effective working relationships with other employees, organizations and the public.
Having the ability to clearly express ideas and facts, verbally or in writing.
Being a TKS ambassador within the IT and business community.
Reviewing and/or prepare system Documents, Designs and Specifications as required.
Assisting in, or creating, estimates for software testing, and any other assigned project deliverables.
Managing and growing new business relationships with clients and potential clients.
Performing other related duties as assigned or requested.
Bilingual (French and English) required.
Qualifications
Strong attention to detail
Willingness to step out of a comfort zone, by courageously taking on new challenges and embracing change
Proven ability to adapt to a fast-changing organization and fast-growing teams
Skilled at problem identification for client, design, or product needs
Strong collaboration skills to work alongside product, development, QA and designer teams to identify opportunities for process improvements
Strong communication and delegation skills
2-5 years QA experience
QA certification or diploma, or equivalent
Industry standard ISTQB certification considered an asset
Experience in working with Agile teams
Strong analytical, problem resolution and decision-making skills
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Bilingualism (English/French) required
Work With Us
Like us, you are dedicated to reaching your highest potential.
You’re at your best when you work alongside other top performers. You are one of us: a humble hero driven to make the world a better place. You meet challenges head-on and inspire others to do the same.
You are high achiever who welcomes failure as opportunity for growth. You engage in healthy striving, which allows you to enjoy the journey as much as the outcome.
You are naturally inclined to work collaboratively with other teams and departments.
We know the right attitude is just as important as the right skills, that’s why culture fit is our top priority. To learn more about our culture, values and what makes a successful TKS team member, visit our website.
What we offer
We provide the environment, challenges, and upskilling that will grow you as a leader or specialist. We attract and retain top talent by helping you springboard to the next stage of your career – whether with us or future opportunities. Our offering includes:
- Opportunity to work alongside top performers
- Creative and flexible compensation packages
- Flexible remote work environment
- A meaningful mission
- Paid training opportunities
Join us
Work with like-minded top performers. Rise to the challenge and join us today.
Job Types: Full-time, Permanent
Salary: $55,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- quality assurance: 1 year (preferred)
