TLC Solutions Looking for Client Systems Administrator, Projects at Langley, BC Full Time

Client Systems Administrator, Projects

About TLC Solutions

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California, US. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

About the opportunity
Want an exciting career in IT?

Enjoy learning new skills and interacting with customers?

Do you have a passion for delivering projects on time and within budget?

The role of the Client Systems Administrator (Projects) is to assist with project delivery by performing and completing technical project tickets and deliverables. Depending on the size, complexity and nature of the project, you may be required to manage the sequence and schedule of project tasks or be required to work with a Project Coordinator as part of a delivery team.

This position reports to the Director of Technology and the required hours are Monday to Friday from 8 AM – 5 PM.

ESSENTIAL RESPONSIBILITIES

A Client Systems Administrator, Projects role carries these responsibilities:

• Manage a detailed project schedule
• Follow a statement of work (SOW)
• Assist with the management of a project execution plan
• Identify and report potential change orders and scope creep
• Complete all assigned project tickets with accurate time-tracking
• Take appropriate technical action to ensure satisfaction and timely resolution
• Ensure that all work is carried out and documented per existing standards and methods
• Conduct onsite service trips as required; some local and out-of-town travel may be required
• Provide exceptional customer service to all clients and prospective clients
• Provide progress updates consistently to various stakeholders
• Provide directed assistance to project tasks as assigned by Project Coordinators or by Senior Client Systems Administrators within the projects department
• Utilize industry best practices, techniques and standards throughout the project lifecycles
• Continuous self-improvement through workshops, certifications, or job shadows

QUALIFICATIONS AND EXPERIENCE

Consideration for the role is subject to the following qualifications or experience:

• Minimum 2 years of customer service experience
• Minimum 1 year in a tier 2/3 helpdesk position or equivalent experience in supporting and maintaining Windows Server environments
• Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited technical institution
• Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset
• Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset
• Experience with server virtualization through Hyper-V or ESXi is preferred
• Experience with Microsoft 365 cloud platforms is preferred
• Strong organizational, communication and comprehension skills

NEXT STEPS
At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you. Apply for this role on our company career page and start the application process.