Tony Graham Automotive Group
Job Title Customer Experience Centre Agent
Report to CEC Manager
Location 2500 Palladium Dr #600, Kanata, ON K2V 1E2 – On-Site
Employment Status Full-time permanent
Closing Date Until Filled
Who We Are?
The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse and dynamic work environment.
Job Summary
The Customer Experience Centre Agent will be responsible to handle all incoming and outgoing service calls in a friendly, professional manner that demonstrates excellent customer service. The CEC Agent will provide assistance to customers in a timely and efficient manner with regard to their service requirements. The CEC Agent will effectively communicate to customers the service work that is required in order to maintain a safe and efficient vehicle. The CEC Agent will also recommend any service that would enhance the overall quality of the operation, performance and appearance of the customer’s vehicle.
What we offer
You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:
What you offer
Some of the tasks of this position include:
The successful candidate will have the following:
Education and Qualification
Language
Experience
Skills
Abilities
Pay Structure:
Salary: $17.50 per hour
Key Performance Indicators:
It is the expectation that a successful CEC Agent will achieve the following key performance indicators:
Indicator Performance
Job Types: Full-time, Permanent
Salary: $17.50 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: One location
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