Toro Group of Companies Looking for Service Foreman – AB – Service at Alberta Full Time

JOB SUMMARY

Interface with clients, both job-site and home-site related. Represent Toro Aluminum as field staff bearing the Toro Aluminum brand and maintain a professional image and demeanor.

DIRECT AND INDIRECT REPORTS

1-2 Service Technician(s)

MAJOR RESPONSIBILITIES / ACCOUNTABILITIES

Management/Supervision/Leadership:

• Supervise the work of a small team of Service Technicians ensuring work is scheduled, planned and executed to a high standard reporting any concerns to management
• Ensure that staff have the needed tools, equipment/resources and information to complete their jobs successfully.

Health & Safety:

• Ensure health and safety standards of self and others are always adhered to working in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
• Maintain safety, cleanliness, tidiness, and order whilst on job sites.
• Report any known workplace hazards or violations of the Act immediately.

Technical / Function-Specific:

• Act as the main point of contact for key customers, e.g. homeowners and contracting personnel and ensure a positive service provision is provided at all times.
• Schedule work tasks effectively so that planned activities are completed on time and in full in line with service deliverables.
• Ensure vehicles and equipment are regularly serviced to minimize risk and ensure service continuity. Restock materials/supplies/equipment where necessary.
• Liaise with internal management providing regular updates and reports in line with daily/weekly requirements.
• Uphold service policies and procedures by giving 110% effort toward the scope outlined.
• Disposal of recycling or waste when required.

Internal / External Customer Service:

• Liaises with internal and external stakeholders representing the business projecting a positive, and professional demeanor always.

Administration:

• Complete necessary paperwork relating to the job including: time sheets, reports, marking up drawings and floorplans, service inventory, and orders, etc.

QUALIFICATIONS REQUIRED TO SUCCESSFULLY OPERATE IN THE ROLE

Education:

• Class 5 Driver’s License required.
• High school diploma.

Experience

• Experience in the construction industry is required. Window experience is considered an asset.
• Experience using various power tools.
• Experience and ability to work at heights.

SKILLS / COMPETENCIES REQUIRED TO SUCCESSFULLY EXECUTE THE ABOVE RESPONSIBILITIES

• Able to lift up to 50lbs.
• Excellent communication skills (verbal and written).
• Ability to work flexible hours.
• Swing stage and suspended access certification is an asset.
• The candidate must be punctual and reliable as this is a fast-paced work environment with many on-going commitments with our clients.
• Problem solving skills: Is resourceful and can offer positive solutions under pressure.

DEMONSTRATE COMPANY VALUES

• Do what you say – act with integrity so our customers and internal partners trust us to deliver results
• Get it done – find solutions to ensure the job gets done right
• Be better every day – take pride and be passionate about improving our business, safety, and quality and strive to be the best
• Think big picture – think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
• Build strong relationships – value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.