Full Time
Alberta
Posted 2 years ago

Toro Group of Companies

JOB SUMMARY

Interface with clients, both job-site and home-site related. Represent Toro Aluminum as field staff bearing the Toro Aluminum brand and maintain a professional image and demeanor.

DIRECT AND INDIRECT REPORTS

1-2 Service Technician(s)

MAJOR RESPONSIBILITIES / ACCOUNTABILITIES

Management/Supervision/Leadership:

Supervise the work of a small team of Service Technicians ensuring work is scheduled, planned and executed to a high standard reporting any concerns to management
Ensure that staff have the needed tools, equipment/resources and information to complete their jobs successfully.

Health & Safety:

Ensure health and safety standards of self and others are always adhered to working in compliance with the Health & Safety Act and regulations including using any equipment, protective devices or clothing required.
Maintain safety, cleanliness, tidiness, and order whilst on job sites.
Report any known workplace hazards or violations of the Act immediately.

Technical / Function-Specific:

Act as the main point of contact for key customers, e.g. homeowners and contracting personnel and ensure a positive service provision is provided at all times.
Schedule work tasks effectively so that planned activities are completed on time and in full in line with service deliverables.
Ensure vehicles and equipment are regularly serviced to minimize risk and ensure service continuity. Restock materials/supplies/equipment where necessary.
Liaise with internal management providing regular updates and reports in line with daily/weekly requirements.
Uphold service policies and procedures by giving 110% effort toward the scope outlined.
Disposal of recycling or waste when required.

Internal / External Customer Service:

Liaises with internal and external stakeholders representing the business projecting a positive, and professional demeanor always.

Administration:

Complete necessary paperwork relating to the job including: time sheets, reports, marking up drawings and floorplans, service inventory, and orders, etc.

QUALIFICATIONS REQUIRED TO SUCCESSFULLY OPERATE IN THE ROLE

Education:

Class 5 Driver’s License required.
High school diploma.

Experience

Experience in the construction industry is required. Window experience is considered an asset.
Experience using various power tools.
Experience and ability to work at heights.

SKILLS / COMPETENCIES REQUIRED TO SUCCESSFULLY EXECUTE THE ABOVE RESPONSIBILITIES

Able to lift up to 50lbs.
Excellent communication skills (verbal and written).
Ability to work flexible hours.
Swing stage and suspended access certification is an asset.
The candidate must be punctual and reliable as this is a fast-paced work environment with many on-going commitments with our clients.
Problem solving skills: Is resourceful and can offer positive solutions under pressure.

DEMONSTRATE COMPANY VALUES

Do what you say – act with integrity so our customers and internal partners trust us to deliver results
Get it done – find solutions to ensure the job gets done right
Be better every day – take pride and be passionate about improving our business, safety, and quality and strive to be the best
Think big picture – think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
Build strong relationships – value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.