Toronto Don Valley Hotel & Suites Looking for Customer Experience Manager at North York, ON Full Time

· To ensure the arrival and departure experience of all guests is seamless through preparation and coordination of the hotels daily arrivals, by market and VIP segments.

· To communicate performance expectations to Guest Service Agents, Switchboard Operators, Bell Services and reservations.

· To research, recommend and implement approved methods, products and services to improve the ‘Guest Experience’

· To provide clear direction on a daily basis to all, Guest Service Associates.

· To ensure that every guest expectation is not only met but exceeded.

· To liaise with Reservations, Housekeeping, Maintenance, Food & Beverage to communicate guest expectations.

· Maximize occupancy and revenue daily through pre-determined yield strategies.

· Provide the required tools and materials to Guest Service Associates to support them in their execution of the perfect service experience and train them for future growth.

· To communicate Fire, Emergency, and Health & Safety procedures in accordance with local laws and Hotel protocols.

· Able to handle emergency situations and accept responsibility for the hotel.

· Must enjoy working in a fast paced environment and be able to perform multiple tasks on a daily basis

· Available to work night shifts (including weekends)

· Responsible for scheduling and ensuring there is ample staff to support business levels.

**Must be trained on Opera**

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (preferred)