Reporting to the Director, Customer Care Modernization, the Customer Care Solutions Consultant and Testing Manager is responsible for the identification and implementation of effective customer care solutions to meet business goals within the Customer Care group. S/he works as part of the Customer Care team to develop and lead initiatives to enhance business operations and improve customer experience. The incumbent supervises a team of business unit resources to conduct business process and system testing in support of new/proposed changes to existing customer care processes, information systems and data. S/he also works in partnership with the IT Team to ensure system solutions and the long-term technology road map meets divisional requirements
Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code.
KEY RESPONSIBILITIES:
REQUIREMENTS:
Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.
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