Job Summary:
Toronto Hyundai is looking for an enthusiastic individual full-time.
Reporting to the Service Manager, the Reception is responsible to look after the receptionist area and act as a key person in administration.
Duties & Responsibilities
RECEPTION
· Answer all incoming calls promptly and with a cheerful Voice & Smile. Do not leave callers on hold for more than 30 seconds.
· Direct callers to sales calls, service calls, and parts calls when appropriate & transfer to proper voicemail
· Greet customers in a pleasant manner
· Handle incoming deliveries and shuttle pickup arrangements
· Communicate with customers and staff in a friendly and professional manner at ALL TIMES.
· Write up messages with proper info (name, tel number, date & time of call). Be sure to give messages to the proper person in a timely manner
· Email Sales Manager and c.c. VP and AVP the enquiries from new customers
· Manage Customer Activity Log
Skills Required:
· Polite, professional, and customer service focused.
· Previous dealership experience is an asset but not required.
· Strong computer literacy
· Strong time management and organizational skills, ability to multi-task in a fast-paced environment
· Self motivated, ability to work independently with strong problem-solving skills
· Excellent oral and written communication skills
· Analytical skills combined with a high attention to detail
· Excellent communication and interpersonal skills
Job Types: Full-time, Permanent
Benefits:
Schedule:
Education:
Experience:
Shift availability:
Work Location: One location
Education: No degree, certificate or diploma Experience: Will train Tasks Answer inquiries and provide information to customers Explain the type...
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