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Amendment #1
11/21/2023
Please note change to Job Type & Duration
Job ID: 42675
- Job Category: Engineering & Technical
- Division & Section: Fleet Services, Fleet Svcs Asset & Operations Mgmt
- Work Location: 843 Eastern Avenue
- Job Type & Duration: Full-time, Temporary Vacancy (24 months)
- Hourly Rate and Wage Grade: $38.47 – $42.14
- Shift Information: Monday to Friday, 40 hours per week
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 21-NOV-2023 to 05-DEC-2023
Major Responsibilities
- Monitors the work performed by various contractors and dealers, ensuring compliance with deliverables agreed to within contracts and warranties
- Ensures that proper recovery is obtained from warranty repairs, follows up with manufacturers on recalls and defects and processes the necessary reports and documentation
- Ensures that work is carried out in accordance with regulations, legislated and guidelines of the City, Ministry of Labour, Ministry of Transportation, and compliance with Commercial Vehicle Operations Registration (CVOR)
- Prepares reports and reviews monthly contracted services and warranty claims and approves for processing Identifies contractual and manufacturer deficiencies and takes appropriate actions
- Prepares reports to track warranty repairs Maintains database of service cards and vehicles
- Ensures clients adhere to the maintenance schedule
- Reviews and approves repair quotations from repair facilities when required
- Liaises with Fleet Maintenance Supervisors in order to monitor requirements, trends and future needs Liaises with Fleet Procurement to provide feedback for vehicle and equipment specification improvements Participates in the review of maintenance costs and contracts awarded
- Ensures that each City vehicle or equipment under contracted maintenance is maintained to meet the preventative maintenance schedule on an ongoing basis
- Performs analysis for random inspections
- Carries out audits and on-site inspections to insure all repairs meet the requirements set out in the contract agreement Prepares documents for RFQ’s and RFP’s
- Updates Fleet maintenance (M5) database
Key Qualifications
Your application must describe your qualifications as they relate to:
- Extensive experience with Original Equipment Manufacturer dealerships
- Experience in customer service delivery environment, with the ability to establish effective working relationships with city employees and contractors
- Considerable experience in utilizing a variety of software programs including MS Word, MS Excel and M5
You Must Also Have
- Ability to communicate courteously and effectively, both orally and in writing.
- Computer skills and experience in using relevant software applications.
- Extensive technical knowledge of vehicle maintenance service schedules to verify proper documentation of repairs for warranty claim and coverage
- Extensive knowledge of vehicle and equipment maintenance, components and operations.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .
