Toronto Psychology Clinic Looking for Clinic Manager at Toronto, Ontario, Canada Full Time

The Toronto Psychology Clinic (TPC) is a multidisciplinary team of registered health professionals who provide culturally informed, evidence-based psychological services to optimize their patient’s health and well-being. Services include mental health diagnostic assessments, psychotherapy services, supervision, training, mental well-being training and workshops for organizations and corporations. People seek TPC because of the clinic’s focus on providing mental health services from an equity, diversity, and inclusivity perspective.

Reporting to the Clinic Director, Dr. Saunia Ahmad, the Clinic Business Manager is responsible for providing leadership to all clinic staff and managing day to day operations. We are currently a team of 10 registered health professionals and 3 administrative staff. The successful candidate will play a crucial role in optimizing clinic operations, overseeing the growth and profitability of the practice.  

If you are a highly motivated and an experienced management professional seeking a senior-level role that combines healthcare clinic operations and financial management, we encourage you to apply. Join our team and be part of the success!  

 Job Responsibilities 

• Provide leadership to the clinic and manage all administrative operations.
• Foster a strong culture of teamwork, effective communication, continuous learning, and professional growth within and between various clinic departments.  
• Manage the clinic’s financial plan, including budgeting, forecasting, and financial reporting.
• Coordinate and maintain accurate records of the clinic’s financial activities that include bookkeeping, accounts receivables, account payables, and payroll. 
• Identify cost optimization and revenue enhancement opportunities and implement strategies to improve overall financial performance.
• Coordinate and maintain a system for quality assurance for various clinic operations; generate and present reports and make recommendations for improvements 
• Remain up to date on and ensure staff compliance with clinic policies and the laws, regulations, and standards that govern regulated healthcare services in the private sector. 
• Create and facilitate training to improve clinic operations and overall service quality.
• Develop, update, and organize clinic contracts, policies, procedures, forms, database, and training documents; ensure smooth implementation of new policies and procedures.
• Develop and facilitate onboarding, training, coaching, and supervision of all current and new administrative staff (size of 3-4 full time administrative staff)
• Conduct regular performance appraisals to support administrative staff’s professional learning and growth and determine salary adjustments and bonuses.
• Maintain a talent pool of clinical and administrative staff for employment and internships at the clinic; prepare and post role descriptions, interview and select candidates for the director’s approval; prepare and execute letters of offers and agreements.
• Ensure all personnel files and human resources processes, policies and information are up to date; coordinate coverage for and maintain a record of vacations, sick/personal days, and incidents.
• Oversee and keep thorough records of clinic subscriptions, supplier contracts, corporate filings, and renewals.
• Coordinate activities with other professionals, organizations, and clinics to maintain and grow referrals 
• Consult with third-party vendors: subject experts, consultants, and technical personnel to improve clinic processes and growth
• Be knowledgeable in all clinic software; leverage new technology tools to improve efficiency and accuracy in clinic processes
• Ensure proactive customer service is provided, reviewing customer complaints and implementing corrective action as appropriate.
• Oversee marketing initiatives that include website improvements, social media, print, and digital press releases, etc.
• Provide backup support to a team of administrative staff as required
• Other duties as assigned  

Qualifications

• A minimum of 5 years of management experience in a health clinic that includes managing financial and human resource operations. 
• Positive attitude and growth-driven mindset
• Demonstrated experience in leadership and employee management 
• Excellent customer service and team-building skills;
• Solid oral and written communication skills.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong analytical and problem-solving abilities
• Strong business acumen and a results-oriented mindset with a focus on achieving financial targets and operational excellence.
• Experience with bookkeeping, budget analysis, financial reporting, and payroll
• Experience with recruitment, training, and managing a team of administrators.
• Knowledge of equity diversity and inclusivity practices in healthcare 
• Knowledge of health information best practices for virtual clinics.
• Ability to learn, use, and  troubleshoot software quickly
• Excellent attention to detail and ability to meet deadlines
• Google Workspace, Janeapp, and Quickbooks Online experience an asset but not required

Full time, permanent 40 hours per week

Monday to Friday

Hybrid

Annual Salary + Bonus

If your qualifications and experience fit this position, we will contact you to learn more. We offer competitive pay, along with the opportunity to grow and thrive in a dynamic, successful organization. We hope you will join us in our journey to become one of Toronto’s leading mental health clinics.

Interested and qualified candidates must submit both a cover letter and resume as one PDF document directly to [email protected]. 

Incomplete applications will not be reviewed. Applications will continue to be collected until the position is filled.

Toronto Psychology Clinic is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We are committed to supporting a diverse, inclusive, and accessible workplace. We welcome applicants across ability, race, gender identity, sexual orientation, religion, and perspectives. We strive to create an inclusive workplace where differences are embraced and fuel our growth. If you require any disability accommodations at any point during the recruitment and hiring process please let us know by emailing us at [email protected]