Toronto Transit Commission Looking for Manager, Quality Program at Toronto, ON Full Time

JOB INFORMATION

Requisition ID: 6542

Number of Vacancies: 1

Department: Light Rail Transit Operations Department (20000060) – Light Rail Transit Operations-Department (30000397)

Salary Information: $99,717.80 – $124,724.60

Pay Scale Group: 10SA

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: September 23, 2022

Last Day to Apply: September 29, 2022

Reports to: Director, Operations and Performance

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

The Manager, Quality Program is responsible for the development, implementation and management of all aspects of the Light Rail Transit (LRT) Quality Management System, ensuring that all quality audits required under the Quality Documentation are conducted, and findings reported to Metrolinx. The Manager must promote quality achievement and establish performance standards, procedures, and audit programs in order to meet business requirements, as well as identify and recommend process improvements to increase the efficiency, effectiveness, and quality.

Key Job Functions

Manage and direct the quality functions and activities related to the LRT Quality Management System deliverables and ongoing operations.

Develop, implement and manage the framework for the LRT Quality Management System.

Initiate management reviews and take necessary actions to ensure the effective operation and continuous improvement of the TTC’s LRT Quality Management System.

Set QA compliance objectives, monitor and analyze data and charts against defined performance parameters and producing statistical reports including developing trending for quality KPIs.

Report on KPIs/KPMs as required through internal and external reporting cycle;

Establish and prepare Quality Audit Plans and coordinate audits of key processes with the relevant Internal and external parties; audit and report on the status and compliance with the LRT Quality Management System.

Coordinate and participate in Independent Quality Audits with independent quality auditor, Metrolinx quality auditors and internal stakeholders.

Participate in Surveillance Quality Audits conducted by Metrolinx;

Ensure that all Quality Audits required under the Quality Documentation are conducted, and report findings to Metrolinx, including the initiation of non-conformances for items to be resolved.

TTC Lead on all matters related to quality management with Metrolinx and other external stakeholders;

Coordinate all activities that demonstrate to Metrolinx and HMQ Entities that the TTC’s LRT Quality Management System meets the requirements of Appendix 3 (Quality & Performance Management) of the contract.

Prepare and submit to Metrolinx, upon request, LRT Quality Management System reports;

Develop, implement and manage a program for Corrective Action and Preventive Action for Non-Conformances; approve and sign off on the actions taken in close out of Non- Conformance Reports with internal and external stakeholders.

Coordinate and manage Senior Management QMS reviews quarterly or more frequently as required between internal and external stakeholders.

Conducts specialized investigations on quality problems and prepares reports of recommendations and corrective actions for the Director.

Substitutes for the Director, Operations & Performance, as required.

Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Skills

Apply analytical skills

Apply the principles and practices of quality assurance

Audit systems, processes, and products

Demonstrate knowledge of the industry and / or sector

Manage projects

Use office technology, software and applications

Education and Experience

A completed University Degree in Business or a related discipline or a combination of education, training and experience deemed to be equivalent.

Extensive directly related experience working in Quality Management.

Additional Requirements

Must have comprehensive knowledge and experience in the development, implementation and management of quality management systems, in particular quality management systems based on ISO 9000 and 9001 standards.

Requires extensive knowledge in the management of quality assurance, quality control, quality system audits, continuous improvement processes, project management, practices and techniques.

Knowledge of Quality Management improvement methodologies and standards such as National Quality Institute Excellence Program, Quality Assurance Guidelines, Quality Management Systems Lead Auditor program and Lean Six Sigma principles or the equivalent.

Must possess sound judgement, well-developed planning, organizational, analytical and problem solving skills to manage large amounts of information.

Must have experience with or ability to quickly understand and interpret contractual documents (i.e. Operating & Maintenance Agreements, Project Agreements etc.)

Experience in documentation and process design techniques, process improvement methodologies, and document management.

Must have excellent interpersonal, presentation and (verbal and written) communication skills to interface with multi-disciplinary teams.

Must have the ability to build and foster relationships with various stakeholder; lead and influence others in a consultative and facilitative manner.

Demonstrated ability to lead teams and work collaboratively in a project environment.

Must have or quickly acquire knowledge of TTC and Department policies and procedures applicable to the work performed.

Must have the ability to plan, direct, supervise, and motivate staff.

Proficiency in the use of computers and relevant software applications, such as MS Office Suite, Arena QMS, Qualio, etc.

Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

This position is designated Specified Management under the TTC’s Fitness for Duty Policy. If you do not hold a designated position, you will be required to pass a drug test as part of the certification process.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with TTC’s Mandatory Vaccination Policy

We thank all applicants for their interest but advise only those selected for an interview will be contacted.