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TE-active is looking for highly motivated professionals to join our Travel Service team. As a Universal ticketing agent with TE-active, you will join a growing, professional and forward-thinking team assisting our customers with their airlines ticket reservations.
In a fast-paced Contact Center, you will provide support to the operations team by issuing and exchanging airline tickets via our GDS booked on a Worldwide renown travel booking platform. If you are independent, can multi-task, customer service oriented, and have strong communication skills then our Universal Ticketing Agent position might be for you
At TE-active, people are at the heart of the customer experience with numerous possibilities to develop a strong and varied career path. We strive to deliver excellence and take developing and nurturing talent seriously as we grow together. By joining TE-active, you are joining a diverse group of professional, committed, and fun-loving people dedicated to deliver an exceptional customer service experience.
Reporting to a Contact Center supervisor, this Universal Ticket Agent role will be accountable for providing top-class customer service that aligns with company procedures, quality guidelines, and client privacy through multiple channels of contact.
Duties & Responsibilities
- Process ticket exchanges and refunds via GDS
- Support colleagues with questions and inquiries
- Collaborate with, and learn from, our experienced team of travel consultants to deliver an exceptional service experience
- Follow scripts, policies, and procedures to best service the customer
- Contribute to business objectives and service levels through efficient customer interaction
- Build and maintain rapport with the team
Skills & Requirements
- Extensive knowledge in Ticketing.
- Independent, fast learner, who can also work within a team
- Customer service oriented
- Accepts constructive feedback
- Positive attitude
- Ability to multi-task
- Have excellent communication skills
- Minimum 2 years working in the Travel & Tourism Industry
- Call Centre experience will be an asset
- Corporate Travel experience will be an asset.
- Proficient in AMADEUS
- Knowledge of native SABRE
- Must have valid TICO certification
- MS Word, MS Excel, and MS Outlook
- Good interpersonal, communication, and customer service skills
- Candidates must be located in Canada
- Candidates must be able to work overnight shift (midnight to 9am) *based on rotation
What we offer
- Comprehensive Medical and Dental benefits
- Full time schedule with varied work shifts between 40 hours/week (8 hours shifts + 1 hour lunch scheduled/ 9 hours scheduled per day)
- Call Center is open 365 days/year including holidays
- Salary based on experience
TE-active is committed to diversity and equity.
Only the candidates chosen to continue in the hiring process will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Schedule:
