Township of Ramara Looking for Administrative Assistant / Customer Care at Brechin, ON Full Time

Job Summary:

Provide information or re-direction to customers. Process payments, record caller concerns in Ramara Ticket system, maintain office equipment, office stationary inventory as well as monitor and modify the Business Communications Manager system.

Primary Duties and Responsibilities:

1. Receptionist / Administrative:

a) Open and close public area of the administrative office.

b) Accept and immediately direct courier mail.

c) Open and sort daily mail in a timely fashion for the CAO’s perusal.

d) Review, reply or re- direct Township’s Email.

e) Address any operating problems with the fax machine, Interac machines, photocopiers or coffee machines.

f) Modify the Auto attendant message on phone system as required to reflect staffing changes.

g) Attempt to resolve any telephone issues and if beyond scope contact the appropriate technical service.

h) Train new hires with telephone set up.

i) Assist new hires with general office supplies.

j) Maintain inventory of office and kitchen supplies.

k) Set up and clean up for meetings held in the Council Chamber (Council, COW, and Budget).

l) Recycling of HP, Xerox and Ricoh toner cartridges and batteries.

m) Comply with the Occupational Health and Safety Act and Regulations and Corporate Occupational Health and Safety Program, related policies and procedures.

n) Comply with and perform duties in accordance with the Code of Conduct.

o) Provide Administrative Support to the Director of Corporate Services/Treasurer as required.

p) Other duties as assigned.

q) Maintain dog tag, parking pass, and lagoon city beach pass information

2. Customer Care:

a) Assist at the front counter with customer inquiries and payments (i.e. tax, utility etc.)

b) Answer the phone phone and inputting the caller’s information into the Ramara Ticket system to be forwarded to the appropriate service area.

c) Back up duties for front counter staff during vacations and absence.

d) Keep current with the Township Council and Committee meeting minutes and familiar with the Township’s web site and its various links in order to answer customer inquiries or correctly refer or re-direct.

3. Payments:

a) Process tax, utility or general payments from walk in customers or via mail.

b) Balance and update batch and write up bank deposit.

c) Post Ramara Centre’s cash and web receipts.

d) Enter dog tag, parking and tax certificate receipts

e) Provide backup for Accounts Payable/Inquiry Clerk

Supervisory Responsibilities:

Education, Experience and Qualifications:

• Minimum Grade 12
• College Accounting or Business courses an asset
• One (1) year Experience with customer service and accounting
• Basic accounting knowledge
• Mathematic ability
• Proficiency in Microsoft applications

Job Types: Full-time, Permanent

Salary: $22.98-$26.88 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
The Township of Ramara has developed and implemented COVID-19 protocols that are in line with public health guidelines.

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Application deadline: 2022-03-11