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Job Description
Business Innovation Analyst
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail lending, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. The headquarters of TFS are in Markham, Ontario. TFS is a member of the Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan.
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.
At TFS, we work transparently and together to support our customers, colleagues, and business partners. We are a company built on respect for people, continuous improvement, driving innovation and working with integrity. As such, TFS has created an environment where everyone can feel welcome, safe, heard and everyone can contribute their best towards meaningful goals.
TFS currently has an exciting permanent opportunity as a Business Innovation Analyst, reporting to the Manager of Business Innovation. The Business Innovation team at TFS collaborates with functional representatives across the business to deliver innovative solutions that drive growth using data and analytics. We have implemented a hybrid work model and this role will reside in our Markham Head Office.
What You’ll Be Doing:
Mobility Initiatives
- Participate in the expansion and roll-out of TFS’ mobility initiatives by being involved in strategic planning & providing operational support.
- Manage relationships with external stakeholders to ensure the program’s success.
- Lead the migration and implementation of our next-gen Mobility Platform to ensure the continuity of our mobility business.
- Prepare financial and KPI reporting & forecasting for our mobility initiatives.
- Create and map internal processes, documenting roles and responsibilities.
Innovation Framework & Business Innovation Initiatives
- Participate in and manage the roll-out of TFS’ Innovation Framework by supporting innovation activities planned across the organization.
- Drive and support exciting business innovation initiatives across various areas of the business by working closely with internal stakeholders and external partners.
Business Processes & Data Analysis
- Work closely with business operations departments to analyze business processes, develop insights, and identify new business opportunities.
- Determine requirements to improve business processes, promote new opportunities, measure performance, create new reports using available data, and provide training.
- Support the delivery of projects around business process improvement and innovation.
- Collaborate with cross-functional teams for improvements in business process efficacy and efficiency, data, and reporting accuracy.
What You’ll Bring:
- A bachelor’s degree in a business-focused major.
- Outside-of-the-box thinking, teamwork and strong self-organization.
- Strong knowledge and experience using MS Excel and a Business Intelligence tool such as Tableau or Power BI.
- Strong verbal and written language and interpersonal skills.
- A curious and creative mind, strong attention to detail and quick learner.
- Proven analytical and problem-solving skills.
- Eagerness to learn and develop data & analytics skills.
- Proactive, with a strong sense of ownership.
- Experience with Salesforce ServiceCloud Implementation is an asset.
- Experience using SQL, Python for data extraction and manipulation is an asset.
What We’ll Bring:
- Hybrid work environment
- A work environment built on teamwork, flexibility, and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately.
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Great company culture-Respect for people and continuous improvement is at our core
