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Coming Together To Connect Construction
We’re committed to construction – one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.
We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.
The question is: Are you in?
We are looking for….
An experienced and highly skilled Technical Support Specialist with Software product training experience to join our North America based team in our London, Ontario location.
Our key focus is providing a seamless and customer-focused experience through empowered employees able to solve any problem and relaying vital knowledge to our Engineering and Product Management teams. Another key area is collaborating and continuously improving processes and tools across a small and flexible yet global organization adapting our standards to our customer’s needs.
The Technical Support Team is responsible for handling customer requests over phone and e-mail regarding a broad variety of tasks such as service-related issues, installation support, and product changes. At Trackunit we believe in truly engaging with our customers who are world-leading OEMs and rental companies primarily within construction machinery thus flexibility and drive are of the essence. We operate in small, empowered teams and look for people who can prioritize, multi-task, and deliver – because it’s a lot more fun to get things done!
Expectations
- Resourceful and service-minded team player able to manage multiple activities in a dynamic and ever-changing environment.
- Deep experience with handling customer requests and conducting 1st or 2nd level technical support.
- Ability to be a liaison on behalf of the customer to our Product and Software Engineers
- Self-motivated and high-performance personality able to drive tasks and think outside the box to find solutions.
- Analytical and curious personality with the need to always learn more and excel.
- Assist Sales Reps with product inquires that will help close a sales order
- Test and process defective hardware devices
Qualifications
- 3-5 years’ work experience in Customer Service/Support
- Strong IT and Customer Support Experience
- Strong customer training and presentation skills
- Experience working with Salesforce is a plus
- Excellent English verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Multilingual is a benefit
Location: London, ON
A scale-up with a start-up mentality
We perform at our best in an agile and autonomous environment where we influence our own development and technological development. We embrace the idea of working remotely and in environments that optimizes your work in the best way. In many ways Trackunit act as a startup company with short communication lines and plenty of room for the employees to influence their job and responsibilities. You’ll be working in a rapidly growing international company with a culture reflecting the fun, informal, and innovative approaches to work-life balance.
Trackunit – challenging the status quo to eliminate downtime
Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of eight offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.
That’s why we challenge the status quo in the way we collect, analyze and present data in real-time to deliver actionable insights – empowering our customers with data to run their businesses better – and take one step closer to the elimination of downtime.
Trackunit provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the People and Talents team. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Job Types: Full-time, Permanent
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