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Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.
Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader!
The Perks
Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:
Health & dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives and rewards
Employee discounts
The Role
The Installation and Service Coordinator will oversee bookings for all installation and service appointments. We are looking for someone who is efficient, energetic, organized, and genuinely enjoys talking to people in person and over the phone. The ideal candidate will have experience in a booking and/or client service role, managing a CRM system, and will align with our core values and company culture. Note: This is a full -time position
What you will be doing
Booking coordination (both receiving and initiating) to ensure installations and service calls are booked within 24 hours
Manage Installer / Service Technician calendars and communicate appointment changes in real time
General administration
Assisting with special projects when requested
To be successful in this role you must
Have proven success in a customer focused work environment
Have previous experience in a booking and / or client service role, preferably in the service or retail industry
Have a great work ethic, be punctual, and pay attention to the details
Collaborate with various departments to ensure issues are resolved effectively and in a timely manner
Have outstanding oral, typing and written communication skills
Be willing to work a Monday – Friday work schedule
Health & Safety at Trail
Trail Appliances recognizes, and fully supports the rights of all employees to work in a safe and healthy environment. Our employee’s health and well being are paramount and will always be of the upmost importance. To keep our staff and customers safe during the pandemic, we have implemented substantial safety polices and procedures to help reduce spread of the Coronavirus (COVID-19).
Why Trail?
At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!
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