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Location: Canada, Work at home
Job category: Technical Support Agent
Language:
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
Join our Transcom family as a Work At Home Technical Support and Customer Service Agent!
In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. You’ll support them with these services, as well as provide technical support and troubleshooting on the devices using these services.
Starting Pay based on Province:
$18.03 CAD Ontario
$17.50 CAD New Brunswick and Manitoba
Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Benefits – Medical, Dental, Vision
Paid Vacation Time
Computer Equipment Provided
100% REMOTE – Work-at-Home
Great Work/Life Balance while developing your career
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
Position as a Transcom employee (not an independent contractor)
Computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
100% work at home, including training
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 35-44 hours, with overtime opportunities as needed
(We are not hiring for part-time.)
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Previous call center experience
Previous technical support experience
Previous work-at-home experience, preferred
Location Requirements
Must live and work in one of the following provinces: Manitoba, New Brunswick, or Ontario
Home Office Requirements
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Ping – 100 ms or less
Download speed – 20 Mbps
Upload speed – 3 Mbps
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
