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Job Description:
Position: Manager, Business Operations
Position: Manager, Business Operations
Status: Full Time
Deptartment: Institute for Better Health – IBH Operations
Posted Date: April 29, 2022 –May 13, 2022
Salary per Annum: $ 96,230 – $ 120,290
Salary Commensurate with experience
The Role
The Manager, Business Operations will manage and oversee the organization-wide (cross-site) research and supporting innovation operations functions of the hospital to enable continued engagement in health research and innovation, and minimize and mitigate all risks presented to patients and the organization through such engagement.
These functions encompass human resource/talent management, departmental budget management, contract management and grants management, research financial management, project budget management, project feasibility assessment and approval management. The manager is responsible for managing external relationships on behalf of THP with respect to local, provincial, national and international research and innovation agencies (regulatory, funding and policy).
In addition, this role is responsible for ensuring staff members are trained appropriately, that tasks are in compliance with various legislation and regulatory bodies, that researchers understand their commitments and obligations, and that stakeholders and relationships are maintained effectively and successfully.
Manager, Business Operations reports to Director IBH Operations.
Trillium Health Partners – Institute for Better Health
Trillium Health Partners (THP) is the largest community-based hospital network in Canada. Comprised of Credit Valley Hospital, Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities. THP is a teaching hospital affiliated with the University of Toronto and home of the Institute for Better Health.
Our Mission: A New Kind of Health Care for a Healthier Community. To learn more about Trillium Health Partners, please visit Trillium Health Partners
The Institute for Better Health (IBH) is a critical component of THP Solutions, the research, innovation and revenue generating division of THP driven to find innovative, evidence-based approaches to solving the most complex health care challenges and building a culture of innovation at all levels across THP with our partners beyond our walls. Learn more about our Institute for Better Health here: Institute for Better Health
Role Requirements
The successful candidate must demonstrate the ability to meet the following qualifications, and demonstrate the ability to take on the following responsibilities:
What we’re looking for?
Successful completion of a university degree in health sciences or a related field with a minimum of 8 years’ experience in research or other field with transferrable knowledge and skills. Is an asset not a requirement
Collaborative team player, working with internal and external stakeholders to accomplish objectives in a changing environment
Demonstrated ability to thrive in and contribute to an integrated and collaborative team environment and to apply a positive team approach
Can recruit, train, retain and develop top talent in a competitive market
Ability to influence decision maker(s) and provide guidance to stakeholders on research and innovation operations
Advanced knowledge of existing research regulations, policies, guidelines and best practices
Experience in managing projects, grants, budgeting and counterparty correspondence
Advanced project and portfolio management skills
Experience with financial modelling, tracking and management
High level of proficiency using Microsoft Windows and other Microsoft Office software: MS Excel, Outlook, PowerPoint Word, etc.
What the role entails?
Leadership & Talent Management
Responsible for hiring, onboarding, managing schedules, personnel actions, performance reviews, and talent development plans of all Research Operations team members
Maintain a manner of leadership, influence, and flexibility that diffuses pressure and promotes a team atmosphere
Provide leadership and guidance to staff, physicians, students and external researchers through formal and informal education and consultation on research and innovation operational requirements
Keeping all stakeholders informed and up-to-date about the status/progress of assignments, and all relevant or useful information related to day-to-day activities
Financial Management
Accountable for departmental, project and research budget tracking, monitoring and routine forecasting
Monitor deliverables to ensure milestones are met on-budget and on-time, and hold routine communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Identify, develop and implement budget efficiencies in collaboration with members of the leadership team
Program Management
Responsible to oversee and manage 5 of the core operations function for research and key innovation projects at the enterprise-level including: (1) project budget development and negotiation, (2) project financial management, (3) grants and award management, (4) contracts management, and (5) project feasibility assessment and confirmation.
Responsible for generating analyzing, interpreting and reporting on various research and innovation operational metrics
Support investigators through the process of operations including throughout the grant and award management lifecycle and ensure that activities are compliant with regulations during the application and project conduct stages
Lead the team and talent responsible for research and key innovation project legal agreement review, negotiation, amendments and execution, in consultation with legal counsel as needed
Responsible for creating, maintaining and optimizing tools for project level operational and financial planning (complete project budget management: design budget model, analyze financial information, review, negotiate and forecast)and management
Leading the team and talent that draft, review and negotiate project budgets
Supporting researchers, project leads and project teams in assessing project feasibility and ongoing project financial management
Strategic Planning & Direction
Align processes, resources-planning and department goals with corporate and IBH strategy
Developing and managing strategic partnership with internal and external stakeholders ensuring sustainability of the operating model
Responsible in developing, evaluating and sustaining effective models for optimal department performance, including linkages with other departments, stakeholders, and institutions. This responsibility includes embedding and maintaining a service culture within the operating model (infrastructure and processes) and actively monitoring and adapting the departmental operating model to respond to strategic priorities and stakeholder needs
Plans, leads, and directs work of team to ensure goals and objectives are completed within established budget and that deadlines are met
What’s In It for You?
An opportunity to build and nurture a team of health research, innovation and improvement leaders and a culture of service and improvement supported by collaboration and partnership.
A team and organization that is genuinely invested in both yours and our team’s success, development and growth.
Many active and ongoing diversity, equity and inclusion activities and committees you can be part of.
Many active operational initiatives and projects that you can contribute to and leverage in alignment with your personal professional development choices.
Building an Anti-Racist, Equitable and Inclusive Team and Why it is Important to Us – A new Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with and heard from our community – patients, families, visitors, physicians, staff and volunteers. Our plan to create a new kind of health care for a healthier community means advancing health across the hospital, the system and the community and is built on an inter-connected system of care organized around patients – inside and outside the hospital. Recognizing this mission could not be realized without also assessing and investing in our internal practices, culture and processes we are building an organization where everyone at THP feels they belong, their voice matters, and contributes to our collective success. We commit to making systemic fairness a reality for all and are working to ensure that the community we serve is reflected at all levels, and in all professions at THP. Diversity is our strength and we recognize and value teaching and learning we all contribute and benefit from in our environment; our unique lived experiences matter and shape our actions and behaviors. In becoming an antiracist organization, we acknowledge the existence of oppression, racism, bias and complicity, and we have been working steadily to make changes in the way we work to dismantle these barriers. This includes developing and realizing an action plan to advance racial equity and embed anti-racism accountability across IBH, starting with our anti-Black racism priority initiative.
Work Environment
If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety and are interested in joining our talented team of expert leaders and change agents in administration, science, technology, public health policy and so much more we would like you to join our Better Together team!
Our main offices are located at our Mississauga Hospital; due to the COVID-19 pandemic and our Trillium HealthWorks – Home page we have successfully transitioned to remote work. While we do not know exactly what our office of the future will look like, we do know that remote work works and that flexibility is paramount. Our leadership team believes that remote work will be key to helping build an inclusive environment where individuals can contribute their skills and expertise. We plan to continue supporting flexible work arrangements, balancing the need to occasionally go into the office or meet in person for operational requirements.
Important Message for Potential Applicants:
Internal employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
As an Equal Opportunity Employer we are committed to providing an inclusive and barrier-free work environment, starting with our hiring processes. If selected to participate in the recruitment and selection process for this opportunity and you need to be accommodated during any phase of the evaluation process, please inform our Human Resources Recruiter to request specialized accommodation(s) that you may require in respect of any materials or processes used to ensure your equitable participation. All information received in relation to accommodation will be kept confidential.
Effective September 7, 2021 all staff, professional staff, volunteers and learners at THP will be required to provide proof of full vaccination with a COVID-19 vaccine, with the exception of those who have an approved medical exemption or accommodation.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
Recruitment Process
Given the complexity of the leadership accountabilities of this role, the candidate selection and evaluation process will involve the following 4 components to get to know and assess the interpersonal and broader leadership competencies of potential candidates:
Intake Questionnaire completion
First Interview
Presentation
Second interview with members of Senior Leadership
