Trout Point Inc. Looking for Front Desk Associate at East Kemptville, NS Full Time

As a Front Desk Agent, you will be responsible for ensuring the highest levels of guest satisfaction
and will play an essential role responding to guest requests and needs.

RESPONSIBILITIES

• Responding to guest questions and requests in an efficient and professional manner
• Providing warm, customer-centric service at all times, with a focus on exceeding guest

expectations

• Performing daily guest check-ins and check-outs
• Creating and processing invoices and payments
• Taking phone calls and queries, and responding to e-mail inquiries
• Coordinating daily guest activities punctually and professionally
• Assisting with service activities as required

QUALIFICATIONS

• 1-3 years related experience in a customer-facing role, ideally in the hospitality industry
• Excellent customer-service mindset and a talent for solving problems effectively
• Comfortable working with computers and keeping accurate records
• Ability to communicate effectively and to work as part of a high-performing team
• Punctuality, attention to detail and skill at managing time effectively
• Customer-service and guest-focused mindset
• Enthusiasm, energy and willingness to go the extra mile to ensure a top-notch guest

experience

• Highly organized with excellent attention to detail
• Must present a clean and professional appearance at all times

Job Types: Full-time, Contract
Contract length: 6 months

Salary: $18.00-$20.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Overtime

Supplemental pay types:

• Tips

Ability to commute/relocate:

• East Kemptville, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 2023-05-08