True Mechanical Looking for Information Technology Administrator at Burnaby, BC Full Time

Information Technology Administrator

True Mechanical is seeking a full-time IT Administrator to join our Burnaby office. The successful applicant will have a diploma in Information Technology or an equivalent combination of relevant experience, education, and training. Keys to success include the ability to solve problems independently and being a good team player. The IT Administrator will work collaboratively with the People & Culture team and Operations Directors.

Why Work for True Mechanical?

Compensation and Benefits:

• We are proud to provide a competitive and comprehensive compensation to our team.
• 100% employer paid extended health care, training allowances, employee perks & RRSP contributions.
• We believe compensation should come in more forms than a pay-check: team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

Our top benefits include:

• Dental – 100% coverage on basic services
• Prescription Drug coverage
• Mental health supports, including: Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist
• Massage therapists
• Speech therapists
• Physiotherapists
• Naturopaths
• Acupuncturists
• Chiropractors
• Podiatrists or chiropodists
• Emergency Travel Assistance

As a full-time employee you participate in following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

• Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.
  Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.
• Short-Term Disability up to $700 per week for a maximum of 26 weeks
• Long-Term Disability up to $6,000 per month up to age 65.

ROLES & RESPONSIBILITIES

• Troubleshoot, diagnose, and solve network support and software system problems
• Setup/maintain/support employee laptops and hardware (monitors, docking stations, etc.)
• Image and setup/install applicable apps for computers, cell phones, iPads, rocket sticks, etc. for first-time user
• Decommission/retire IT assets
• Serve as the subject-matter expert supporting Windows, and all commonly used office software and applications, such as Microsoft, Adobe, and others as required.
• Procure mobile phones, computers, rocket sticks, iPads, and accessories as required
• Develop and maintain IT asset management database including recording and tracking assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, docking stations, etc.
• True Mechanical deployment on all devices (All software, TM Backgrounds, contacts etc.)
  • Company standard software
  • Deployment of all system updates
• Audit and clean up of existing exchange and user addresses
• Software and Subscription Management (in collaboration with department heads)
  • Autodesk
  • Procore
  • Microsoft Office 365 etc.
• IT issue tracking and monitoring (Diagnose problems and improving efficiency)
• Software integrations, API management
• True Mechanical Network and Data Security
• True Mechanical Network Infrastructure Maintenance and Support
• Data back ups and disaster recovery contingencies
• Hardware and Software performance tests and support

REQUIREMENTS

• Diploma in Information Technology or equivalent
• Two years’ experience in IT admin support, or equivalent
• Experience with or knowledge of operating systems, current equipment and technologies, and system performance monitoring tools
• Advanced computer skills and a high level of detail orientation
• Great communication skills
• Customer service-orientated mindset.
• Technical ability to identify root causes and solutions.
• Strong time management skills including a strong ability to prioritize workload and a demonstrated ability to multi-task.
• Accountable and a Team player – someone who can “Make it Happen!”