Tsawwassen Mills Looking for Guest Services Representative at Tsawwassen, BC Full Time

Job description

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

What we expect:
Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities;

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;

Interact with shoppers and retailers in a courteous and efficient manner;

Promote and sell shopping centre gift cards;

Answer phone calls;

Develop and maintain strong relationships with retailers and educate them about the centre’s services;

Assist guests by providing directions/information, answering questions, and performing other centre specific services;

Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper’s needs;

Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;

Participates in special projects and assumes other duties and responsibilities as assigned;

Support the supervisor in certain administrative tasks (schedules, gift cards, etc).

Knowledge and skills required:
High school education;

Strong written and oral communication skills (English), multilingual skills, a plus;

Computer skills;

Positive attitude and a strong desire to provide excellent customer service;

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;

Conflict resolution/management skills;

Must be friendly, approachable, proactive and solution focused;

Flexible and able to work weekends, nights and holidays and for replacements.

What we offer:
Be a key part of Guest Services in one of the leading shopping centre.

Work in a fun and fast developing global organization.

Enjoy the mall employee discount card.

Flexible working hours that suit you best.

Access to our employee shuttle.

Job Types: Part-time

Benefits:
Flexible schedule

On-site parking

Schedule:
Weekend availability

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)