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Tsunami Solutions Ltd. was founded in Vancouver, BC, Canada in 1999, for the purpose of creating innovative technology solutions to real-world problems. It was born from one customer’s need to effectively monitor the safety of their large staff of remote workers. Tsunami designed its signature SafetyLine product to meet this demand and now continues to move towards our vision of protecting every person, everywhere, with our technologies.
Who you are:
You are eager to take your previous experience in customer service, success, and support, and apply it to something meaningful. You want to work for an organization and team that values your ideas and contributions towards the growth and focus of our product. You have an interest in safety solutions, a passion for technology, and believe in always learning. You love multi-tasking between technical, business, strategic, and hands-on activities. Skills you have include:
- A solid track record of building client relationships and guiding the customer journey with 5+ years in customer success or account management experience.
- A charismatic way of connecting with people in a friendly yet professional manner.
- Exceptional time management, organizational, presentation, and communication skills.
- Excellent computer and software skills including using Salesforce and Microsoft Teams.
- A love for mentoring, leading, and contributing to the success of others.
- Experience working remotely.
Would be a benefit if you have:
- SaaS experience.
- Previous experience as an SDR and/or B2B sales.
- Language proficiency in English and French.
- People management experience.
You are excited to grow with a company that values innovation, empowerment, empathy, family, and excellence.
What you will do:
Build customer relationships to ensure product engagement and optimal usage of our flagship product SafetyLine.
Plan and execute on growth and optimization strategies for our customers.
Lead, coach, and empower the customer success team to successful results.
Roll up your sleeves to ensure quality customer experience at all touchpoints of the customer journey.
Be responsible for and report on customer success metrics and analysis.
Collaborate with cross-functional teams to ensure alignment in Development, Marketing, Product, Sales and Support.
CRM and database software system administration.
You will work remotely from anywhere in BC with possible travel. Compensation offered will be an annual salary based on your previous experience.
Who we are:
We create innovative solutions to keep people safe with monitoring technology. We offer flexibility, work-life balance, and many other perks and benefits to our employees including a robust wellness program, generous holidays, an extended health and dental package, and education opportunities. We value inclusion, equity, and diversity.
Job Type: Full-time
Salary: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
Experience:
- Customer Support & Client Services Managers: 5 years (required)
- Remote Work: 1 year (preferred)
- Salesforce: 1 year (preferred)
