Our team’s technical expertise and creativity work together to drive our mission forward every day. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!
About the role:
We’re looking for a results-oriented Senior Manager, Customer Engagement (14-month maternity leave contract) to lead our highly motivated Engagement team in driving net revenue retention, product adoption, and churn mitigation. You will own and execute on the customer engagement strategy while supporting and enabling a top-performing team of Associate Managers, CSMs, and Launch Specialists. You will be a strong advocate for the voice of your team as well as our customers, and will represent our customers and the Engagement team cross functionally at a leadership level.
This role requires a track record of growing people (preferably in a distributed work environment), impeccable communication skills, and expertise driving revenue through team and individual performance. In this role, you will report directly to the VP, Customer Success.
What you’ll be doing:
A little bit about you:
Share our values:
What’s in it for you:
🤝 Flexibility and time off
🩺 Health and wellness
🎓 Growth
🌟 More perks!
Unbounce welcomes you to be YOU!
At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where Unbouncers can do the best work of their careers. We’re bolder and more brilliant together.
We’re dedicated to ensuring each Unbouncer feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.
We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.
If you require any accommodations or support during the recruitment process, please email us at [email protected].
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