Who are we?
UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!
As part of our Customer Service team, you’ll get to help #MoveFoodForward through administration, data entry, and most importantly, providing exceptional service to our customers in Quebec and Ontario! Read on to learn more!
Position: Bilingual Customer Service & Data Entry Associate
Job Type: Full Time Permanent
Language Requirements: French and English
Schedule: Monday-Friday 8:30 am-5:00 pm EST
Location: Position supports the UNFI Quebec and Ontario facilities remotely.
Working Conditions: Remote/Work from Home (while considered remote, incumbent will be required to attend meetings in-person at the Vaughan office when required by management)
Purpose:
Responsible for providing excellent customer care within our Quebec and Ontario divisions and maintaining strong professional customer relationships via the phone and other methods. Assist customers with new orders, advise status of orders, and provide information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status.
Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Complete related records, reports, and documentation.
Job Responsibilities:
Job Requirements:
Education/ Certifications: (Required & Preferred)
Experience:
Knowledge:
Skills & Abilities:
Reasons to Apply to UNFI Canada:
Our Commitment:
UNFI believes in a diverse and accommodating workplace. UNFI encourages and promotes applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability or otherwise. UNFI is committed to providing full accommodation for persons with disabilities in all active processes and procedures including but not limited to the recruitment process. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms), please contact the main recruiting contact for the position or Human Resources to discuss your specific needs.
#LI-REMOTE
Job Types: Full-time, Permanent
Salary: $40,000.00-$45,000.00 per year
Benefits:
Schedule:
Experience:
Language:
Work Location: One location
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