Unigraphics — Hignell Book Printing Looking for Print Production Co-ordinator/Customer Service Representative at Winnipeg, MB Full Time

About this opportunity:
Reporting to the Vice President , the Print Production Co-ordinator/Customer Service Representative will function as a key liaison between the Client and Manufacturing. They are responsible for the coordination of all projects through quoting, planning & production, kitting & shipping.

Job Description:

· To receive information from the customer/sales about the job and analyse and evaluate this information and price if necessary

· Review all materials for correct information as to the priced product versus the actual product being manufactured

· Contact customer to ensure accurate, complete and timely availability of job information

· Preflight all files as per the preflight checklist.

· Process job dockets for production jobs and organise the job specifications, schedule requirements, and other information necessary for production of the product and materials to meet client requirements for design, quality, quantity and delivery.

· Identify the need for special materials (ink, paper, etc.) or services (bindery, printing) for successful completion of the print job.

· Ensure timely, complete, and accurate identification and reporting of the requirements

· Send files to production

· Coordinate with production on the scheduling of assigned jobs through the various production departments (expediting individual jobs if necessary) to provide for meeting scheduled delivery commitments and keep sales and customer informed on individual job status.

· Cooperation and communication in determining job priorities

· Ensuring all materials and information are available at each step of production

· Maintain awareness of process and quality of production on each assigned job,

· Keep sales and customer informed and arrange for timely customer review and approval in order to minimize errors, misunderstandings, delays, and rework costs.

· Coordinate with sales customer contact to establish and retain a working relationship with the customer, before, during and after the job is produced.

· Establish and maintain files of job materials, client history, and related information for orderly and easy future reference and use.

· Promote additional printing jobs for existing customers through awareness of customer requirements and for add-on and or new requirements

· Timely solicitation of add-on or upgrade orders based on awareness of customer plans and needs

Requirements:

• Minimum of 5 years print production experience, book printing experience an asset.
• Strong skills in PC-based software applications, particularly Word and Excel;
• Professional oral and written communications skills and organizational skills;

Job Types: Full-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Printing Indusrty: 5 years (required)

Work Location: One location