Unity Payments Looking for Customer Service Call Center Manager at Toronto, ON Full Time

Job description
Unity Payments is a fast-growing, proudly Canadian company with its corporate office in Toronto. We are a leader in the point of sale industry and greatly improve the lives of Canadian business owners by supplying a wide variety of payment solutions. We are seeking a highly motivated individual to manage our customer service department.
Your role
Reporting to the Director Customer Relations, you will plan, coordinate and oversee the activities of the Customer Service team to maintain and enhance customer relationships and meet our company’s objectives.
The Customer Service Manager is in charge of fostering a productive environment and monitoring the performance of the team to ensure it is keeping pace with service demands.
You will ensure the retention of customers by providing added value to their experience.
You will instill in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing appropriate solutions.
Your other duties will include:
Maintaining lasting relationships with customers.
Hiring and training the customer service team, including support representatives, team leads and administrative staff.
Setting goals and monitoring the progress of the team.
Dealing with employee issues and consequences.
Handling serious issues with customers and providing solutions. Assigning customer service tickets to the team members.
What drives you
Taking on challenges
Helping others
Working as part of a team
Working in a fast-paced environment

Developing your knowledge and skills Potential to grow within a company Your top strengths
Empathy and listening skills Advanced communication skills Analytical abilities
Adaptability
Organizational skills
As Customer Service Manager, you will enjoy these special perks: Comprehensive benefits package
Employer-paid training from day one
Competitive salary

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Additional pay:

Benefits:

• Dental care
• Extended health care

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Plexiglass dividers installed, hand sanitizer stations at every entrance, masks provided and worn at all times.

Application question(s):

• Do you understand that this is an IN OFFICE position?
• This is a full time job, can you work full time 9 am to 5 pm Monday to Friday?
• Do you have team leading, supervisory or management experience?