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Employee Referral Program (ERP) Coordinator – Toronto, Ontario
Employee Referral Program (ERP) Coordinator
Job Posting #: 924338
Site: 190 Elizabeth Street
Department: People and Culture, Talent Acquisition
Reports to: Director, TA and Volunteer Resources
Hours: 37.5 hours per week
Salary: To commensurate with experience and consistent with UHN compensation policy
Status: Permanent, Full-Time
Posted Date: September 11, 2023
Closing Date: September 25, 2023
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
Position Summary
We are looking for a creative and dynamic individual to join our Talent Acquisition team as an ERP Coordinator. In this role you will play an integral role in managing the Employee Referral Program for UHN. This includes managing referral bonus payments, responding to employee inquiries, processing submissions and providing reporting on program results. You will also have the opportunity to work with cross functional teams within People and Culture to support events and special projects.
Duties:
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Provide customer service to all referral candidate applications which includes following up on status and dispositioning applications.
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Track and validate qualified referrals and execute quarterly referral payout process.
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Provide timely response to employee and Talent Consultant questions.
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Adjudicate referrals disputes related to referral guidelines and/or eligibility in accordance with policy.
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Support Talent Consultants and Program Managers with the execution of referral events and promotions.
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Partner cross functionally with supporting the redesign of our referral program.
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Provide regular reporting and results of the employee referral program.
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Verify submission data and check for duplicate records and resolve data issues.
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Any other duties as required for the role.
Qualifications:
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2-3 years of experience in a similar role that is focused on coordination.
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Bachelor’s degree preferred or equivalent work experience.
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Prior experience working in dynamic office environment.
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Ability to multitask in a fast-paced environment.
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Strong verbal and written communication skills.
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Excellent organization and time management skills.
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Ability to work independently with minimal direction and can handle confidential information in a professional manner.
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Ability to show initiative and deliver results.
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Innovate and assist with developing new processes while maintaining flexibility in an evolving environment.
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Savvy computer skills and experience with Microsoft Outlook, Word, and Excel.
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
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Competitive offer packages
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Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
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Close access to Transit and UHN shuttle service
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A flexible work environment
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Opportunities for development and promotions within a large organization
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Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
