University Health Network

JOB TITLE: Office Coordinator ( 2 positions )

Job Posting #: 928097

Union: Non-Union

Site: 545 Jarvis St, PM Lodge

Department: PM Lodge, Admin Office

Reports to: PM Lodge Manager

Hours: 37.5 hours

Salary: TBD

Status: Permanent Full-Time

Shifts: 1 Office Coordinator, Monday-Friday 8am-4pm,

1 Office Coordinator, Sunday-Thursday 12pm-8pm

Posted Date: January 18, 2024

Closing Date: February 1, 2024

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

Working under direction of the PM Lodge Manager, the Lodge Office Coordinator, will complete resident check-in and check-outs, manage resident relations, make bookings according to the Lodge admission criteria and endure effective and efficient Lodge operations.

Duties

Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations
Provides frontline services for residents in a hotel-like environment
Manages incoming accommodation reservations, emails and telephone calls for new residents
Adheres to resident admission criteria
Promotes hospitality in person, over the phone and via email
Registers residents upon check-in and check-out with electronic scheduling system
Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
Receives payments in multiple formats (e.g., cash, and/or credit card payments)
Accounts for cash and credit/debit card receipts
Prepares Month End and relevant Financial Reports
Ensures residents comply with PM Lodge rules

Qualifications

At minimum, completion of a 3-year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required
At minimum Over 3 years up to and including 4 years of practical and related experience and/or on-the-job training required.
Previous hotel experience is an asset and preferred
Previous team management experience in a work setting is an asset
Knowledge of basic book keeping and cashiering skills
Computer skills and administrative duties
Must be detail oriented
Must possess excellent problem-solving skills
Ability to direct and oversee multiple tasks simultaneously
Effective verbal and written communication skills
Ability to work independently and as a team player in a fast-paced environment

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.