University Health Network Looking for Patient Safety & Quality Improvement Specialist at Toronto, Ontario, Canada Full Time

Site: All sites

Department: Quality, Safety and Clinical Adoption

Hours: Quality, Safety and Clinical Adoption

Salary: $84,068 – $105,086 per annum

Status: Temporary Full-time

Posted Date: November 02, 2023

Closing Date: December 01, 2023

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

University Health Network (UHN) is looking for an experienced professional to fill the key role of Patient Safety & Quality Improvement Specialist in our Quality, Safety & Clinical Adoption Department. As member of the UHN Quality, Safety & Clinical Adoption team the Patient Safety and Quality Improvement Specialist will be the ambassador for patient safety and quality improvement and will be the pivotal lead for the following accountabilities:

Duties

• Advance patient safety and quality in the organization through consultation and education on quality methods and patient safety to the organization through knowledge of clinical best practices, legislative requirements and policies related to quality and patient safety
• Champion a patient safety and quality improvement approach across the organization based on High Reliability Science and a Whole System Quality approach through development, implementation, and evaluation of reliability science methods and tools, and accelerate patient safety through representation on various corporate and program committees
• Manage patient safety events through investigation, engaging interprofessional teams, facilitating case reviews, and providing continuous organizational learning using the Canadian Incident Analysis Framework
• Build and maintain professional relationships with executive leaders, operational leaders, healthcare professionals, patient partners and chairs of quality governance committees
• Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction. Some of these indicators will be incorporated into UHN’s Safety Scorecard and UHN’s annual Quality Improvement Plan
• Manage the initiation, planning, execution and sustainability of projects and initiatives designed to promote patient safety and quality improvement on a corporate-wide, program-wide and local, patient care unit scale
• Develop and deliver patient safety and quality improvement related curriculum to employees, physicians, learners and volunteers
• Provide leadership, guidance, and planning for quality and patient safety initiatives through advocating for clinical standardization through quality improvement initiatives and document preparation

Qualifications

• Completion of a bachelor’s degree
• Completion of a Masters degree in Quality Improvement, Patient Safety or Health Quality preferred
• Being a member of a regulated healthcare professional is strongly preferred
• Minimum of 6-8 years practical and related experience in the healthcare field
• Experience in quality improvement and patient safety methods (e.g., root cause analysis, high reliability, Whole System Quality, model for improvement, Canadian Incident Analysis framework), change management, and leading Patient Safety & Quality Improvement initiatives within healthcare is required Experience with analysing quantitative and qualitative data is an asset.
• Have knowledge in Canadian and Ontario patient safety related legislation and standards (e.g. QCIPA, ECFAA, and Accreditation Canada ROPs)
• Previous experience with Epic preferred
• Previous experience in quality and safety governance structures preferred
• Project management experience preferred
• Project planning
• Implementation
• Evaluation
• Sustainment
• Demonstrated experience in facilitating a major change initiative in a healthcare environment
• Demonstrated change management skills (consulting, negotiating, influencing)
• Knowledge of hospital organizational structure and processes preferred
• Demonstrated ability to handle multiple competing priorities in a deadline-driven environment
• Analytical ability with excellent attention to detail
• Excellent verbal and written communication and presentation skills
• Strong emotional intelligence and self-awareness
• Experience in use of Microsoft Office applications required
• Committed to delivering high quality and safe patient experiences

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.