University of Ottawa Looking for Manager, Student Accounts at Ottawa, ON Full Time

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone’s contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

• This position may be eligible for a telework arrangement. Learn more about our telework guidelines click here *

Position purpose:
Reporting to the Director, Accounting, plans, organizes, directs, and supervises all financial transactions involving student accounts by ensuring and promoting excellent service to both the student population and University personnel who require professional advice on account management and collections. Provides accurate, consistent services to students and exercises effective leadership in designing and developing best practices to improve the efficiency of the section and of its personnel.

In this role, your responsibilities will include:
Directs the section, and plans and implements strategies for student account billing and collections in order to properly manage accounts, maximize revenues, minimize bad debts, optimize the University’s operating capital, and avoid high rates of student debt.

Designs and implements competitive payment methods to facilitate financial transactions with the University, improve services offered to students, and reduce administrative costs. Plans, develops, and implements transparent and fair methods and processes to reimburse students for tuition fees.

Hires, supervises, and evaluates section staff and ensures that they have the training and tools they need to effectively and efficiently fulfill their responsibilities. Applies human resources management procedures and regulations.

Manages the creation of the Student Account Reimbursement Committee, which evaluates requests for changes to University fees. Chairs the committee and recruits members for it. Drafts and implements policies and guidelines for this committee.

Ensures that students receive professional, fair, and equitable services based on a relationship culture that focuses on the student experience. Ensures that financial information remains confidential, in accordance with the relevant legislation.

Evaluates the section’s performance; sets goals and key performance indicators. Regularly assesses service quality and the effectiveness of work methods, and monitors work progress to ensure that these goals are met. Writes the annual report on client accounts.

What you will bring:
Bachelor’s degree in accounting, finance, or a related field, or equivalent combination of education and work experience.

Seven (7) years’ progressive experience in customer service, of which five (5) years were in a supervisory or management position.

Accounting certification is considered an asset.

Experience in short-, medium-, and long-term strategic planning and management.

Experience in managing human resources.

Experience in developing and implementing effective work methods, and ability to implement creative solutions.

Experience in using computer systems and software, such as Windows, word processors, spreadsheets, databases, financial and accounting systems, email and the Internet.

Experience in managing IT projects, including proposals, analysis, documentation, and risk management.

Strong leadership qualities, good judgment, and excellent ability to work under pressure, communicate, and facilitate good interpersonal relations.

Excellent ability to analyse, synthesize, and solve complex problems.

Strong commitment to customer service.

Strong negotiating skills, coupled with empathy and flexibility.

Bilingualism (spoken and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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