University of Toronto Looking for Administrative Coordinator, Learner Experience at Kingston, Ontario, Canada Full Time

Req ID: 35079

Faculty/Division: Temerty Faculty of Medicine

Department: UME: Mississauga Academy of Medicine

Campus: University of Toronto Mississauga (UTM)

Position Number: 00054710

Description

About us:

Home to over 40 departments and institutes, the University of Toronto’s Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your Opportunity

The Temerty Faculty of Medicine programs at the UTM Campus train the next generation of health professionals by delivering a comprehensive learning experience to our students. We are at the forefront of medical and health professions education innovation and scholarship, as well as life-changing health research and innovation.

As the Administrative Coordinator, Learner Experience you will play an important role coordinating learner support services at the Temerty Faculty of Medicine, Mississauga campus. You will serve as a key resource providing a range of administrative supportincluding scheduling, organizing, and supporting events and meetings, drafting communications, and supporting the creation of reports and other resources. You will draw upon your excellent interpersonal, organizational, and problem-solving skills to effectively support a continuum of learners, staff, faculty, and leaders. Your attention to detail, proclivity to learn technology and ability to extract data and generate accurate reports will be critical to support the continued success of the services we offer.

Your Responsibilities Will Include

• Responding to enquiries within the defined scope of the role and redirecting as appropriate.
• Determining logistical details and activities for events and/or programming, including arranging catering and accommodations, scheduling, and liaising with students/staff/vendors
• Disseminating event and program-related information
• Generating, organizing, formatting, and analyzing data for reporting purposes and maintaining a database.
• Coordinating tasks for projects and other strategic initiatives with stakeholders
• Troubleshooting and resolving technical issues; Liaising with technical specialists to resolve-end user issues.
• Writing routine documents and correspondence

Essential Qualifications

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years administrative and/or client-service experience, preferably in an student-services and/or academic setting.
• Demonstrated front-line customer service experience, including experience resolving issues and escalating as needed.
• Proficiency with determining logistical details and activities for events.
• Proven experience organizing and analyzing data for reporting purposes.
• Demonstrated experience troubleshooting technical issues.
• Proficiency with MS Office Suite, Web-conferencing tools (i.e.Zoom, Microsoft Teams) and database systems.
• Excellent oral and written communication skills.
• Professional demeanor and a demonstrated commitment to customer service
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to multi-task and meet deadlines.
• Understanding and ability to work with sensitive and confidential materials is essential.

To Be Successful In This Role You Will Be

• Approachable
• Communicator
• Meticulous
• Organized
• Team player

Closing Date: 11/29/2023, 11:59PM ET

Employee Group: USW

Appointment Type: Budget – Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone

USW Pay Band 09 — $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Amanda Di Fonzo

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

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