University of Toronto Looking for Student/Corporate Liaison at Toronto, ON Full Time

Date Posted: 05/20/2022

Req ID: 24362

Faculty/Division: School of Management

Department: Joseph L. Rotman School of Management

Campus: St. George (Downtown Toronto)

Position Number: 00012823

Description:
About us:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:
Central to realizing the School’s vision is the development of quality, high-level external partnerships with corporate sectors to ensure long-term relationships with the top business firms in the world and Canada. The Career Services team provides support to all students across nine program areas to ensure that they are fully supported in their career planning, professional development and job search activities.

The Operations team plays a critical role in planning and overseeing the day-to-day operational needs of the Career Services team. As the Student/Corporate Liaison, you will be responsible for frontline customer service; assisting with the arrangement of logistics for all Career Services info sessions and workshops, creating statistical reports and online questionnaires, maintaining the Career Services resource websites and database.

Your responsibilities will include:
Acting as the first point of contact for program-related enquiries

Responding to enquiries within the defined scope of the role and redirecting as appropriate

Promoting programs and service offerings to internal and/or external contacts

Disseminating and collecting surveys and questionnaires

Updating and maintaining database records

Preparing draft statistical reports and summaries from data collected

Booking rooms and arranging appropriate accommodations

Determining logistical details and activities for events and/or programming

Essential Qualifications:
Bachelor’s Degree or acceptable combination of equivalent experience.

Minimum two years related administrative experience, preferably in a corporate recruiting or professional student services environment.

Demonstrated skills and experience with data management, statistics, data analysis and report generation using on-line databases.

Experience in customer service roles where the interface is with corporate professionals and graduate students

Experience in managing databases and database reporting functions;

Experience in handling many tasks simultaneously in a fast paced, demanding environment; comfortable with managing tight deadlines.

Strong computer skills inMicrosoft Office & related software, data entry/contact management system experience. Intermediate Excel skills required.

Excellent written and verbal communication skills.

Strong interpersonal skills and must be able to work effectively in an unstructured environment.

Strong customer service orientation and organizational skills, tact and diplomacy; highly organized ; ability to partner internally and externally.

Flexible in terms of scheduling as the hours of employment fluctuate throughout the school year.

Must be professional and reliable in dealing with sensitive and confidential material.

Ability to multi-task and work effectively and efficiently in a front-line environment where responding to client requests and trouble-shooting/problem-solving is constant and where attention to detail and accuracy in data management and data analysis is required.

Assets (Nonessential):
Experience with web document management and HTML.

To be successful in this role you will be:
Adaptable

Efficient

Multi-tasker

Organized

Resourceful

Team player

Notes:
This is a term contract position ending April 2023.

Closing Date: 05/31/2022, 11:59PM ET

Employee Group: USW

Appointment Type: Budget – Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone:
USW Pay Band 08 – $55,954 with an annual step progression to a maximum of $71,555. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Diane A Hughes

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, person with disabilities, and other equity deserving groups are encourage to apply, and their lived experience shall be taken into consideration as applicable to the posted position.