University of Waterloo Looking for Business Systems Analyst at Waterloo, ON Full Time

Overview:
The Business Systems Analyst is responsible for the management of technical support staff, business systems, computer hardware, and technical processes that support CEE. Additionally, the Business Systems Analyst addresses complex business problems and finds solutions through the effective application of technology in support of CEE objectives. The incumbent works closely with other CEE managers and their teams, campus partners, and external stakeholders.

The Business Systems Analyst is expected to forge relationships within CEE, with IST, and other campus partners, developing a level of trust and confidence. Where possible, the Business Systems Analyst should collaborate with IST on new deployments and pilot projects to provide expertise representative of CEE and assist IST with the improvement of these offerings. The BSA must be familiar with, comply with, and promote the University’s policies related to information systems and technology.

Responsibilities:
Technical Analysis for CEE systems and applications

The Business Systems Analyst optimizes the application of technology and business processes for CEE in alignment with CEE goals. This includes researching new technology opportunities with potential internal and external stakeholders. Develop executive summary of findings, present to management and advocate for resources to advance the initiative, where applicable

Research and provide technology solutions to support business problems

Assess existing system capabilities, long term viability and requirements that support CEE goals, business needs and growth

Develop in-depth systems expertise to support the CEE portfolio. Apply system knowledge ensuring expected business processes are achieved and are reliable

Liaise with stakeholders to clarify and understand requests for new software or technology. In collaboration with IST ensure appropriate long term support is in place (security, business continuity, scalability, support for upgrades)

Manages approved projects ensuring appropriate project management practices are being followed and project objectives are met

Oversee the life cycle of changes to business systems, manage changes including documentation and training

Business Analysis for CEE processes and operations

Improves systems by studying current practices and documenting workflows to recommend modifications to process, application software and/or hardware. Examples – SharePoint, paging system, S4B

Interview CEE stakeholders about common frustrations, hindrances and other issues that interrupt their workflow or reduce their productivity to recommend improvement initiatives

Create detailed plans for execution and implementation of approved recommendations

Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions. Ensures projects include change management considerations and updated documentation

Analyze, procure, plan for and manage the implementation of new business systems throughout all stages of project lifecycle

Provides Tier 2/3 support for CEE systems (outside of IST accountability)

Proactively monitors hardware and software applications targeting zero outage and minimal impact during critical periods. (example, paging system during interview days, Undergrad Research Internship database or any system outside of IST accountability

Trouble shoot and resolves any issues, consulting with vendor when appropriate

Ensure documentation and regular maintenance schedules are in place and followed

Maintaining and troubleshooting secure computer environments

In partnership with IST, understand the infrastructure upgrades ensuring business continuity

Provide leadership of technical upgrades and advanced troubleshooting of production issues

Maintain general knowledge of technical projects across campus to identify opportunities for collaboration

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies

Staff Training and Development

Provide direction and functional guidance to assigned staff

Recommend training and professional development to improve staff capabilities

Participate in employee-manager-oriented professional development where opportunities exist

Create and deliver documentation and workshops to develop the technical skills of non-reporting staff, as well as system administrators

Monitors hardware usage and budget

Works with IST regarding appropriate hardware rollover schedule, inventory, documentation and standard desktop. (laptops, phones and printers)

Has accountability for cost effective use of hardware and remaining within hardware budgets

Ensures support of all CEE staff including the unique requirements of over 50 staff working offsite and on campus staff moving out of offices during the interview period

Qualifications:
University undergraduate degree, college diploma, or equivalent combination of experience and education required

5 years progressive experience in business systems analysis

Some experience with departmental and/or enterprise level business analysis

Proven leadership, interpersonal and communication skills with demonstrated ability to collaborate with functional and technical experts, to develop and present business cases, to implement systems and to influence change

Proven project management experience

Proficient level of knowledge of project management skills

Proficient level of knowledge of application administration

Proficient level of knowledge of supporting desktop computing environment and desktop applications

Demonstrated relationship management, customer service, creative problem solving, organization & planning, communication, and teamwork skills

Is a conceptual thinker understands strategic direction, researches relevant opportunities, assesses risk and analyzes and synthesizes business and process information

Works independently and in teams with a strong work ethic and a focus on positive results

Strong knowledge of desktop computing and business system administration

Proficient knowledge of systems analysis and design concepts, business analysis, and process design concepts

Proficient knowledge of PowerShell and Microsoft Graph API

Solid understanding of co-op core employment process and WaterlooWorks an asset

After hours support expected during evening/weekend in support of core processes

Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.