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We are Upstream Works, a Cisco preferred solutions partner, and we provide software technology for customer care in the rapidly changing social, mobile and omnichannel world of the contact centre. Our goal is to be the number one agent desktop solutions provider and we are well on our way. We are looking for a Quality Assurance Analyst who wants to be a key contributor to the growth of Upstream Works.
What you’ll do:
- Develop and execute test strategies, test plans/cases and estimate test schedules
- Perform functional, system and system integration testing against select browser and OS combinations
- Be responsible to identify, communicate and mitigate QA related project risks
- Ensures that system tests are successfully completed and documented and all problems are resolved
- Analyze documentation and communicate testing plans and results
- Plan and estimate QA activities, manage test preparation and test execution tasks, ensuring they are completed on time
- Assist in the development and implementation of test documentation deliverables
- Take responsibility to operate better, faster and smarter
- Manage multiple simultaneous QA priorities/projects.
What you’ll need:
- A related degree from a reputable institution
- 4+ years of experience following agile methodologies like Scrum and Kanban, as they relate to running an “Agile QA” process that includes the creation of test use cases and documenting outcomes, and using source control systems such as Git
- 2+ years of experience building and maintaining automated testing frameworks that are flexible and result in highly maintainable automated tests.
- 2+ years of experience with API automation and manual execution of API calls using tools such as Postman.
- Ability to use SQL for data retrieval and manipulation.
- Execute test cases (manual and automated) and analyze results.
- Strong understanding of QA process, test verification and validation methodologies.
- Experience with Test Management tools – JIRA and JIRA agile desired
- An understanding of how to deliver a rich user application experience within the practical limitations of browsers
- An excellent eye for visual design and layout with great attention to detail, resulting in the delivery of exceptional user experiences
- Sensitivity to the role of the end users on the architecture and designs
- Excellent technical, problem solving and troubleshooting instincts
- A track record of continued technology learning
- An ability and willingness to write clear, concise documentation
- Experience with call centres and software product delivery is desired.
What we offer?
- Monthly Pizza Fridays
- Movie nights
- Poker night
- Axe Throwing events
- Amazing views of Vaughan/GTA
- Gym Membership Program
- Early closure on long weekends
- Free onsite parking
Who we are?
At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. We are proud to say we can do this in the fastest time in the industry.
We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy seasonal parties, family and friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt! And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.
At Upstream Works, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: Faciemus Quae Dicimus – we do what we say.
Check us out on Facebook, LinkedIn and Twitter
We’re located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free onsite parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.
Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Given the evolving COVID-19 situation and its impact on the way we work, Upstream Works is committed to taking every precaution reasonable in the circumstances to provide a healthy and safe environment for all staff members, contractors and visitors. We believe that each employee plays a vital role in preventing the spread of COVID-19 in the workplace. As such, Upstream Works requires all employees to receive the full dosage of a COVID-19 vaccine by December 15, 2021. Successful candidates will be asked to provide proof of their COVID-19 vaccination status. Information regarding all individual’s vaccination status will only be collected, used, and disclosed exclusively to ensure a safe work environment. It will be stored in a secure location and protected and in accordance with our Privacy Policy and all applicable privacy legislation and regulations. This requirement is subject to the Ontario Human Rights Code or applicable human rights legislations in other Canadian provinces or countries in which Upstream Works operates. Accommodation will be provided to candidates who are legally entitled to accommodation under the human rights legislation such as the Ontario Human Rights Code and applicable human rights legislations in other Canadian provinces or countries in which Upstream works operates. We will continue to stay abreast of all requirements and follow all current Public Health guidelines to protect ourselves and others.
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Job Type: Full-time
