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Upstream Works Software develops state-of-the-art contact center software that allows our customers to provide excellent service in a fast-changing digital world. Our award-winning agent desktop provides agents with a set of tools that allows them to handle customer requests in any media, backed up by a system that integrates the business systems and AI applications they use into a seamless workflow.
We are looking for a Senior Software Engineer to join our team and help us to deliver our groundbreaking products. In joining our growing team, you’ll have the opportunity to tackle interesting and challenging problems facing a wide variety of contact center providers worldwide. In this role, you will bring creativity, communication skills, curiosity, and most of all, a passion for delivering high-quality product offerings.
Responsibilities:
- Build and operate secure, reliable, performant, cost-effective production systems that are critical to core business operations.
- Actively review code, provide technical mentorship for other engineers, and keep the quality of code high.
- Work with business and product teams to develop right-sized solutions in a timely fashion.
- Improve development, test, release, and support processes.
- Deeply understand how your systems behave and use that understanding to continuously push the boundaries of what’s possible.
- Continually improve the quality of work and development practices across the full development lifecycle
Required Skills:
- 5+ years of experience as a Software Developer, Software Engineer, or similar role
- 2+ years of experience working with cloud-based business solutions
- Familiarity with Agile development methodologies and quality engineering principles
- Familiar with current database and development trends and processes
- Resourcefulness and troubleshooting aptitude
- Creative problem-solving skills
- Passionate about and engaged in the user experience and business outcomes
- Relentless about bringing maximum efficiency and stability to a code base and application
- We are mostly using .NET, so your experience in this area is definitely an asset
Why work with us?
We’ve been building Upstream Works steadily for the past 20 years, and we are moving full speed ahead.
Upstream Works has been built on a solid foundation of truly invested leadership. We’ve formed great business partnerships and lasting friendships; together, this creates a culture of family and fun. Why is our culture so important to us? Because work and life intersect and we believe it’s important to be happy and healthy in both! When we take time to have some fun as a company, we share that time with the families that support us day to day. We are a group of modest, dedicated, hard-working, close-knit people who enjoy holiday parties, family & friend picnics… oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees, and no one gets hurt!
And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company. Of course, we offer competitive compensation packages, including performance-based incentives and competitive benefits for full-time employees. Upstream Works is a hybrid workplace. You will work from our Woodbridge office and from home in accordance with our work from home policy.
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Given the evolving COVID-19 situation and its impact on the way we work, Upstream Works is committed to taking every precaution reasonable in the circumstances to provide a healthy and safe environment for all staff members, contractors and visitors. We believe that each employee plays a vital role in preventing the spread of COVID-19 in the workplace. As such, Upstream Works requires all employees to receive the full dosage of a COVID-19 vaccine by December 15, 2021. Successful candidates will be asked to provide proof of their COVID-19 vaccination status. Information regarding all individual’s vaccination status will only be collected, used, and disclosed exclusively to ensure a safe work environment. It will be stored in a secure location and protected and in accordance with our Privacy Policy and all applicable privacy legislation and regulations. This requirement is subject to the Ontario Human Rights Code or applicable human rights legislations in other Canadian provinces or countries in which Upstream Works operates. Accommodation will be provided to candidates who are legally entitled to accommodation under the human rights legislation such as the Ontario Human Rights Code and applicable human rights legislations in other Canadian provinces or countries in which Upstream works operates. We will continue to stay abreast of all requirements and follow all current Public Health guidelines to protect ourselves and others._
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Job Type: Full-time
