Valencia Theater Seating Looking for Customer Service Representative at Burlington, ON Full Time

Valencia Theater Seating is North America’s premier Home Theater Seating Specialist. After nearly a decade of development, the Valencia design team has continued to bring in the world’s top furniture designers and luxury design teams, with continuous product innovation and leading the development of luxury-grade cinema seats.

Position Overview:

Working as a Customer Service Representative you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.

Responsibilities:

• Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.

• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.

• Remain current on program and corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.

• Fulfill customer expectations in a manner that complies with policies, practices and procedures.

• Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.

• Participate in continuous improvements, with focus on service excellence.

Requirements:

• Strong and developed communication skills.

• Excellent command of English are required, French is a bonus

• Professional telephone manner and literacy required.

• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.

• Strong knowledge of PCs, and strong keyboarding skills.

• Positive attitude and demonstrated ability to get along with others.

Job Types: Full-time, Permanent

Salary: $45,000.00-$47,500.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift

Work Location: One location