Vancity Looking for Manager, Community and Membership (312 Main) at Vancouver, BC Full Time

About 312 Main
A project of Vancity Community Foundation, 312 Main is a Centre for Social and Economic Innovation located in the Downtown Eastside. The building is owned by the City of Vancouver and VCF is contracted to manage the space.
The building has been transformed into a home for a dynamic community of social entrepreneurs, not-for-profit community organizations, and artists, along with hosting community and cultural events. 312 Main aims to contribute to building an inclusive, diverse, collaborative, and innovative community committed to working together to create positive social, economic, environmental, and cultural impact in the DTES neighbourhood and city.
As a project of VCF:

• We implement cooperative principles and practices
• We believe in social justice and financial inclusion
• We actively work towards Reconciliation and being an anti-racist organization
• We are committed to environmental sustainability
• We are a Living Wage Employer
• We value Reconciliation, collaboration, innovation, integrity, equity, and community.

The Role: Community and Member Manager
The Community and Member Manager is responsible for leading and developing member and community engagement and programming at 312 Main and managing the Community and Member Specialists.
Within this role you will work closely with the Managing Director to develop and implement policies and procedures that build and foster a vibrant and financially sustainable social and economic innovation centre. You and your team will be the primary contact for members and the community with three main responsibilities: membership management, business management, and community engagement. You will be involved in frontline service delivery and management, and find collaborative ways to engage members and community together. You will embed REDI (Reconciliation, Equity, Diversity, Inclusion) and decolonization principles within managing and supporting your team, the development and implementation of policies and procedures, relationship building, resolving conflict and in your responsibilities.
You describe yourself as a connector – you help make connections both between ideas and between people. You have an ability to sense the emotions of those around you, understand them and help validate and elevate how they feel about something. You are dedicated to applying REDI (Reconciliation, Equity, Diversity, Inclusion) principles into life and work, implementing relational methods over transactional ones. You are known for being solutions focused and finding opportunities to celebrate or recognize people, processes, or experiences.

A typical day would involve any combination of:
Member Management

• Lead and support a diverse and engaged team to ensure member engagement, satisfaction, and retention
• Work with the Facilities Manager and Operations Manager to ensure the building is fully operational and that members have access to their offices/desks/studios, meeting rooms, and associated amenities
• Develop a yearly Member Programming Plan that supports 312 Main members in capacity building, ensures it follows REDI principles, and meets 312 Main’s equity and inclusion goals, creates connections and fosters collaboration between members
• Facilitate monthly Member Forums with the 312 Main team
• Oversee the management and running of events at 312 Main
• Manage event intake
• Ensure proper booking, licencing, pricing, and staffing
• Support organizations (both members and non-members) in having access to services and amenities

• Develop, implement, and evaluate member policies and procedures with 312 Main senior leadership
• Ensure effective monitoring, evaluation, and reporting of all project activity to help with reporting requirements to funders and partners
• Act as a liaison between members, tenants, and senior management
• Oversee and manage Community and Member Specialists to achieve the following:
• A welcoming and safe place for members, 312 Main staff and guests to enter and gather
• A culture of empathy, where members, guests and community can feel heard and seen
• A sustainable business operation that people want to collaborate and partner with

• Liaise with facilities and operations teams on building operations and maintenance
• Resolve member issues with care, intention, and patience

Business Development

• Support the implementation of the business strategy for the basement, ground and second floors with the Operations Manager
• Support the implementation of sales and marketing strategies with 312 Main senior leadership that maintain high occupancy rates
• Conduct tours for community and prospective members
• Complete administrative duties that include maintaining accurate data across various platforms to help with reporting requirements to funders and partners

Community Engagement

• Develop (with input from your team, community and members of 312 Main) a Community Engagement Plan that provides greater access and engagement with community organizations and Downtown Eastside residents
• Act as an ambassador and liaison for the 312 Main project within the Downtown Eastside
• Coordinate and collaborate with 312 Main staff and members to develop and implement internal community engagement strategies
• Coordinate and collaborate with the Security team to develop and implement trauma informed, REDI, and restorative practice in service delivery and de-escalation

People Leadership

• Provide mentorship, coaching and support to your team of Community and Member Specialists
• Support the process of performance planning and goal setting for your team and each member of it
• Facilitate, participate and nurture reciprocal learning amongst your team, 312 Main staff, and volunteers

You are:

• A relationship builder – you can adapt your interpersonal and intercultural skills to various target audiences inclusive of those from equity denied groups and are proactive in starting & developing key relationships in all relevant sectors. You can recognize differences of opinion, respectfully bring them out for discussion into the open, and look for win-win solutions.
• A project manager – you can shift from big-picture to detail effortlessly and use your planning & organizational skills to achieve multiple objectives in a logical sequence
• A people leader – you work effectively with people and can recognize own limitations and boundaries. You use non-oppressive styles and methods, and organize thoughts and ideas clearly when communicating with staff
• An excellent communicator – you use your written, spoken, interpersonal, intercultural and public speaking skills to communicate potentially complex material and issues effectively to your target audiences.

You Have:

• Have a strong working knowledge of the DTES neighbourhood, organizations, people who live and frequent there, and the DTES’ strengths and challenges.

• Extensive experience that demonstrates your ability to connect with diverse networks (i.e., structurally excluded communities, levels of government, Indigenous groups and political leaders, media, governance, staff, partners).

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to identify, develop, facilitate or present capacity building, community engagement programs and/or workshops.
• Experience people leading and project managing within community-centred spaces at increasing levels of responsibility.
• Demonstrated knowledge and application of trauma informed practice, and harm reduction.
• Experience and exposure to working within a non-profit environment.
• Experience working with structurally excluded communities (IBPOC, 2SLGBTQIA+, Disability communities, Non-Binary, Trans and Women Identified communities, communities experiencing homelessness and/or poverty, people who use drugs).
• Exceptional time management, and problem-solving skills.
• Aspiration to work within an anti-oppressive and anti-racist organization and have demonstrated experience applying REDI principles.

Bonus Points:

• Connection to active networks of likeminded individuals, organizations and or foundations working towards becoming anti-racist
• Experience or knowledge on housing or homelessness strategies, climate justice, social innovation and or environmental sustainability

The Team: In this role, you will be reporting into the Director of Social and Economic Innovation, and supporting a team of Community and Member Specialists.
Work Location: This competitively rewarded role will require you to be fully onsite. There will be options for the occasional remote work.

Salary: Starting from $91,000 (flexible based on experience)

Posting Deadline: Until filled
To learn more about 312 Main, please visit https://www.312main.ca
To learn more about Vancity Community Foundation, please visit https://www.vancitycommunityfoundation.ca/about
Please note that all shortlisted candidates for this role will be required to complete a background check which includes resume verification, credit check, and criminal record check. Exemptions requested under Human Rights law will be addressed through Vancity’s accommodations processes.
We encourage those who identify from groups who have been structurally excluded (Indigenous, Black and Racialized communities, 2SLGBTQIA+ communities, Disability communities, Non-Binary, Trans and Women Identified communities) to apply.
We actively work to foster an environment where structurally excluded identities are valued, respected and honoured. We have a dedicated Employee Resource Group (ERG) that provides a safe space for staff to connect and access support, and to inform and advise organizational leadership on priority issues to meet the needs of our diverse staff. Please contact us at [email protected]_ if you require any accommodation or support during the recruitment process._
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
As part of this commitment we are taking action to learn more about our applicants and ask that you complete a short and anonymous Diversity Survey that will influence the design and execution of Vancity’s overall DEI initiatives and programs, one of which aims to advance our commitment to become a financial force for change and build a fair world. Please click this hyperlink to complete the Diversity Survey. Your responses are collected anonymously and will never be linked to your job application.

Job Type: Full-time

Salary: $91,000.00 per year