Vancouver Community College Looking for Associate Registrar International Education at Vancouver, BC Full Time

Pclass # A9971

Job Summary

Reporting to the Director, International Education, and with an operational connection to the Registrar, the Associate Registrar, International Education, contributes to the strategic direction of International Education (IE) including the development and implementation of strategies, policies and procedures that support international admissions and enrolment services at VCC. Furthermore, the incumbent ensures that all operational practices are consistent with the move to standardize practice and procedures for which the Registrar’s Office has institutional responsibility. In addition, the Associate Registrar is also be part of the team responsible for oversight of institutional processes and data standards with the opportunity to play an active role in these areas.

The Associate Registrar contributes to the development of strategic and operational plans, and provides leadership in operationalizing key tasks, objectives and initiatives that will serve to enhance and promote internationalization at VCC in areas such as admissions and enrolment, student services, and marketing and recruiting. The position is responsible for the day to day leadership and management of international admissions and enrolment, and works closely with the Director and Managers of International Education, Deans and Department Heads, the Registrar’s Office and other College departments to establish goals, priorities, programming, and procedures in alignment with the College’s strategic and operational plans.

Job Duties/Responsibilities

1. As a member of the International Education management team, contributes to IE strategic direction including the development and implementation of strategies, policies and procedures:

• Leads the ongoing development and implementation of international student strategies, services and functions to ensure they are aligned with greater VCC directions and delivered effectively, efficiently and with best practice.
• Sets goals, objectives, measurement and reporting standards for the International Education department that are consistent with the objectives of the College’s strategic priorities.
• In the context of the College’s Strategic Plan, works with the Director, International Education to formulate strategies to increase international student enrolment at the College and develop strategic directions for international strategic enrolment management; responsible for implementing these strategic directions and for developing and implementing tactical plans to meet enrolment targets.
• In collaboration with Deans, Department Heads, the Continuing Studies business unit and the Director, International Education, develops and implements the international student enrolment plan as part of College’s enrolment management plan.
• Works with the International Education management team to design and advance enrolment management strategies focused on recruitment and retention of international students and develops strategies to position VCC as an attractive choice for prospective international students while ensuring consistency with overall data and procedural frameworks established by the Registrar’s Office.
• Plays a key role in supporting the development of new programs to create additional capacity for international student enrolment, internationalization of curriculum, and serves on cross-campus committees and working groups to support new initiatives and to ensure efforts to achieve planned enrolments are synergistic and complementary with existing recruitment strategies and activities supporting department enrolment targets.
• In collaboration with the Registrar’s Office, tracks international student statistics and reports regularly to the Director, International Education, Deans and Department Heads on international student enrolment, retention and success; problem-solves and advises on overcoming barriers to achieving annual targets.
• Liaises with College Deans and their faculty members to strengthen SEM; negotiates international student access to College programs.
• Maintains regular communication with instructional areas to administer screening of course and program prerequisite requirements, monitors enrolments and overseas the management of program wait lists.
• Recommends and implements, in consultation with the Registrar and Director, International Education, quality-based assessment processes for strategic enrolment and development.
• Manages and facilitates special projects. Works collaboratively with International Education managers and appropriate stakeholders to communicate project needs, status, and deliverables, ensuring project remains within project scope and mandate.
• Plans, implements and manages technological solutions in support of enrolment management, recruitment and student services that impact departmental and campus-wide processes, activities, and information processing in a fashion consistent with overall institutional goals and objectives.
• Collaborates with the Registrar on matters of policy, and manages the implementation of College policies and procedures relevant to International activities. Ensures that the College policies, procedures and practices related to the work of international operations are congruent with accepted professional standards, federal and provincial laws, and are relevant, actionable and adhered to.
• Initiates and recommends changes to policy, and participates in the research, preparation, and review of draft policy. Ensures international students’ needs are taken into account as new policies and programs are initiated, and serves as a catalyst for change to existing policies and programs to support the successful recruitment, admission, transition and retention of international students.
• Works collaboratively and proactively with all College service units including Human Resources, Risk Management, Finance, and the Office of the Registrar.
• Maintains strong knowledge in current developments in post-secondary education and the field of international education, is aware of trends and conditions affecting the College and maintains an extensive professional network.
• Participates and works collaboratively with International Education and Registrarial management teams.

2. Provides leadership for managing the strategic operation of designated areas in IE:

• Plans, manages, and regularly reviews the systems, business processes, and procedures in order to identify service or process gaps to enhance the effective delivery of quality operations and services to all students, with a primary focus on international students.
• Works with the Registrar’s Office to identify, reengineer and implement new processes and procedures which are consistent with institutional practices.
• Identifies, monitors, measures, analyzes and reports on key business metrics in order to achieve department and institutional strategic goals.
• Participates in curriculum development process.
• Oversees the creation of procedure manuals and provides guidance in training users on new systems or processes.
• Responsible for the security of student records and ensuring that Freedom of Information and Protection of Privacy practices are enforced to conform with College policy and government legislation.
• Responsible for reviewing and responding to escalated concerns of students that may arise. Makes decisions regarding resolution when possible or refers to the Director, International Education or Registrar as appropriate.
• Develops and manages the production of internal and external reports.
• Using professional judgment, exercises authority and adjudicates decisions, within the area of direct responsibility, to make discretionary decisions that are exceptions to established regulations.

3. Management of IE unit(s) specific responsibilities:

• Oversees enrolment functions related to admissions, enrolment, and information services, for current and prospective international students studying in standard and continuing studies programs.
• Ensures that international enrolment services adhere to broader College policies and procedures.
• Reviews program enrolment and liaises with the departments, Deans, Registrar and International Marketing department when programs are under-subscribed in a consultative process to propose enrolment solutions.
• Oversees annual application timelines to facilitate enrolment and the accomplishment of program targets.
• Ensures that standards are met and consistently applied from the point of enquiry and admission through to graduation for students.
• Maintains a safe and secure student enrolment process.
• Collaborates with Deans, Department Heads and Continuing Studies Program Managers in the creation of new program areas and implements tailored services to support new and/or existing programs or partnerships.
• Works collaboratively with the International Educational Marketing and Recruitment team to support the College’s marketing and recruitment efforts.
• Works collaboratively with the International Student Services team to support international student engagement and retention activities.
• Works with and participates in external agency initiatives and policy development as required (e.g. IRCC, Ministry of Advanced Education).
• Oversees initiatives to increase opportunities and guidance for students to study abroad.
• Establishes and maintains effective, continuous communication with the Deans/Directors, Department Leaders and other organizational leaders regarding the management of a variety of matters such as admissions criteria and other program/student support.
• Provides quality control leadership on all international admissions and registration services by monitoring the effectiveness of service.
• Adjudicates decisions regarding student appeals and special international student requests.

4. Responsible for the management of human resources for IE designated areas:

• Manages International Admissions team and ensures adherence to College policies in accordance with systems and processes administered by the Registrar.
• Supports International Admissions team in operationalizing international SEM strategies.
• Administers all aspects of employee recruitment, selection, training, orientation, evaluation, recognition and discipline.
• Maintains a climate that attracts, retains, and motivates top quality personnel.
• Establishes objectives and priorities for staff. Conducts performance evaluations and determines remedial action as required.
• Administers the terms and conditions of the CUPE Collective Agreement, promotes effective union/management relations and represents management in the grievance process as appropriate.
• Fosters effective communication and teamwork among employees and mediates and resolves conflict.
• Identifies, plans, co-ordinates and participates in professional development activities.

5. Financial administration:

• Participates in the budget development process and monitors international student enrolment to ensure budget targets are met.
• Supports the Director in the development of the International Education budgets, and appropriate reporting.
• Responsible for managing and monitoring contracts, MOU’s and other agreements related to International Education to ensure validity and compliance with College policies and government regulations.

6. Represents the Department or College internally and externally:

• Acts as the Designate Institutional Representative for Citizenship and Immigration Canada (IRCC) ensuring accurate reporting to IRCC.
• Maintains professional contacts through appropriate associations and committee memberships.
• Chairs or participates in internal or external committee meetings relevant to designated functional area, as assigned.
• Represents Vancouver Community College to the external community in an effective and professional manner.
• Establishes and maintains positive relationships with schools, colleges, universities, agents, relevant government agencies, overseas clients and other stakeholders.

7. Acts on behalf of the Director, International Education, in the Director’s absence, when required.

8. Provides back-up and off-sets other Managers in the International Education department in their absence, when required.

9. Performs other related duties/assignments as required.

Qualifications

Education and Experience

• A bachelor’s degree in a related discipline.
• Minimum six (6) years of progressively senior level experience within the functional areas of recruitment, advising, admissions, registrar or enrollment services; preferably in international education, including several years of management experience in a post-secondary institution.
• Equivalent combination of education and experience may be considered.
• Experience developing and implementing new strategies, policies, and procedures.
• Knowledge of the BC post-secondary system including the rules, regulations, procedures and policies as related to recruitment, admissions, advising, curriculum review, graduation, records, registration, student recruitment, systems and transfer credit and articulation.
• Proficient in the use of computer applications including experience working with student information systems (e.g., Ellucian Banner), and experience in developing and implementing new technology-based systems.
• Experience in managing and implementing projects.

Skills and Abilities

• Demonstrated experience developing and implementing strategies, projects and initiatives in alignment with internationalization strategies
• Demonstrated commitment to student-centered service model
• Demonstrated ability to identify and analyze operational data
• Demonstrated leadership and management skills in a unionized environment including recruiting, training, managing performance and disciplining employees
• Demonstrated ability to build, train, develop and coach effective teams within a multi-union environment.
• Demonstrated high level of understanding and knowledge of computer applications including student information systems such as Banner, and experience in developing and implementing new technology¬ based systems.
• Strong organizational, analytical and problem solving skills to achieve strategic objectives.
• Superior ability to interpret and apply college, government, agency and departmental policies, procedures and guidelines
• Demonstrated ability to model professional, ethical and collaborative behavior.
• Strong communication and interpersonal skills required to maintain effective relationships in a large, complex organization and with a diverse student community.

Leadership Competencies

• Collegiality – values and demonstrates inclusivity, openness, civility and respect
• Problem solving and decision making – considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions
• Organizational awareness – understands and appreciates an organization’s internal culture and operating practices as well as the political and business climate in which the organization operates
• Innovation – welcomes, generates, and implements new ideas and solutions that help to achieve and organization’s strategic goals
• Student Focus – making decisions with the students in mind, focusing on providing the best possible experience for the student.
• Integrity – acts with openness, honesty and respect to build and maintain an environment of trust
• Business awareness – considers and understands the financial, operational and human perspective and the impact of decisions
• Visioning and Strategic Thinking – energizes people around the vision and keeps the bigger picture in mind
• Team Leadership – creates team spirit and helps to direct individuals toward achievement of team and organizational goals. Inspires others to do their best, develop professionally and contribute to the success of the leadership team
• Relationship management – builds and maintains a crucial network of contacts both internally and externally.
• Communication – uses the power of personal interaction and language to effectively influence, inspire and lead others
• Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.

Salary Range – Prorated based on FTE

$80,576 – $107,434 – $118,178 annualized (Pay Grid 11). Normal starting salary placement is between $80,576 and $107,434. Compensation beyond the control/mid-point requires approval by the Public Sector Employer’s Council Secretariat (PSEC).

Posting Detail Information

Employment Group Administration

Type of Position Temporary

Employment Type Full Time

Department I.E. – ADMINISTRATION

Primary Location – This position may require you to work at all VCC locations. Downtown

Is this posting only for internal applicants? No

Desired Start Date – May be subject to change 06/13/2022

Position End Date – For Temporary Positions 06/30/2023

Vacation Blackout Dates

Number of Hours per Week 35

Work Schedule – Hours may vary according to the needs of the Department

Monday to Friday, 8:30 am – 4:30 pm

Eligible for Fortnight

Special Instructions to Applicant

This position is eligible for a hybrid work model and offers opportunities to work remotely and onsite based on the operational needs of the department.

Posting Open Date 04/07/2022

Posting Close Date 04/22/2022

Is this a pooled posting? No