Job Duties/Responsibilities
Greets visitors and responds to basic in-person, by telephone or via email inquiries related to international students. Interprets requests for information from around the world and uses judgement in providing clear, concise, professional responses using simple non-colloquial English. Provides basic information to prospective international students, international applicants, current international students, educational agents/representatives and other internal/external stakeholders on a wide range of services. Services include, but are not limited to, program availability, admission requirements, registration procedures and policies, application status, fees and refund policies, use of student self-serve internet services, U-Pass information etc.
Provides outreach support and check-in service for current students through phone calls and emails and navigates complex student issues.
Prepares and provides statistical reports related to international student numbers as requested.
Assists with student services initiatives and events including, but not limited to, compiling packages, creating student check-in lists, and other administrative tasks
Keeps reference information available to students up to date and presentable. Updates handouts, reference guides and other materials intended for prospective and enrolled students up to date.
Maintains data systems, records, logs, etc., ensuring information is complete, accurate and up-to-date. Gathers and compiles data in raw form for the IE Office.
Composes routine correspondence, completes forms and word processes reports and other related documents, ensuring accuracy. Prepares and collates information packages. Supports regular and non-recurring student engagement and outreach activities such as Welcome Days and cultural celebrations hosted by IE.
Processes initial entry of admissible international applications into the Student Information System for admission to various Vancouver Community College programs and courses.
Enters and confirms student payment information and liaises with Student Accounts Office regarding international student payments as required.
Liaises with applicants, agents, other institutions, and government agencies as necessary.
Accepts required documentation for admission to programs and ensures that items provided are valid, original and accurate.
Enters, accesses, retrieves, and maintains student information using the Student Information System and ensures accuracy of student and program information.
Maintains application files, including scanning and uploading documents.
In absence of the International Admissions Assistant, assists with preparing and sending international student correspondence including enrolment letters and other letters for immigration purposes in compliance with Canadian immigration requirements and departmental expectations. Confirms student enrolment/breaks for Canadian immigration purposes.
Provides oversight and guidance to student employees working as Peer Ambassadors. Schedules student employees for events, as College greeters and guides. Assists with the hiring training and guidance of student employees.
Schedules meetings and assists in the organization of events. Coordinates logistics including meeting rooms, media equipment and catering requests.
Reviews and recommends the IE Office’s processes and procedures to streamline for accuracy and efficiency. Identifies operational problems and reports issues with recommendations to the Manager, International Student Services.
In absence of Administrative Assistant, International, organizes sorts and processes incoming/outgoing mail, faxes and photocopying etc. Prepares, collates and coordinates large mail campaigns as required.
Maintains department filing system ensuring all information is stored accurately and in a timely manner.
Performs other related duties as required.
Qualifications
Education and Experience
Grade 12 plus additional specialized training of over one year in office administration and international student services and over one (1) year related experience or an equivalent combination of training and/or experience may be substituted for the required qualifications. Minimum of one (1) year related experience in an international setting.
Skills and Abilities
Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships.
Superior customer service skills and the ability to handle potentially difficult and delicate situations with tact and diplomacy. Ability to function calmly and pleasantly during periods of high stress. Excellent written and verbal English communication skills including ability to communicate effectively with non-native English speakers with varying degrees of English proficiency
High degree of sensitivity to issues of privacy and confidentiality
Good organizational and time management skills with the ability to prioritize and manage several time-sensitive tasks at any given time. Works effectively in a stressful and demanding environment with frequent interruptions.
Ability to assess operations and procedures with an eye to streamlining and efficiency. Identifies operational problems and make recommendations for appropriate solutions.
Excellent written and verbal English communication skills.
Computer experience with intermediate level knowledge of the MS Office suite of software. Experience with database and student Information systems (Currently Banner, Clockworks, and EMS).
Accurate keyboarding skills and proficiency in alphanumeric data entry.
High degree of accuracy and excellent attention to detail.
Demonstrated initiative.
Flexible and adaptable.
Requires cultural awareness and sensitivity.
Salary Range – Prorated based on FTE
PAYGRADE 20: $1,747.66 to $2,035.33 bi-weekly.
Posting Detail Information
Employment Group Support Staff (CUPE)
Type of Position Temporary
Employment Type Full Time
Department I.E. – ADMINISTRATION
Primary Location – This position may require you to work at all VCC locations. Downtown
Is this posting only for internal applicants? No
Desired Start Date – May be subject to change 04/25/2022
Position End Date – For Temporary Positions 04/21/2023
Vacation Blackout Dates
Number of Hours per Week 35
Work Schedule – Hours may vary according to the needs of the Department
Monday to Friday, 8:30 am to 4:00 pm
Eligible for Fortnight No
Special Instructions to Applicant
Vancouver Community College is committed to maintaining a work force that represents the diverse community we serve and we encourage all qualified applicants.
Posting Open Date 03/14/2022
Posting Close Date 03/25/2022
Is this a pooled posting? No
Senior Penetration Tester Requisition ID: 184218 Join a purpose driven winning team, committed to results, in an inclusive and high-performing...
Apply For This JobFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the...
Apply For This JobAs a member of an interdisciplinary team, and in collaboration with various internal, external and community based partners, the Early...
Apply For This JobJoin our upcoming 2023 Mercer Turnaround at the Peace River, Alberta pulp mill from May 3rd – May 16th. These...
Apply For This JobDescription Thrive Health is on an important mission: to make healthcare work better for everyone. We’re creating digital healthcare technology...
Apply For This JobOverview FM Global is a leading property insurer of the world’s largest businesses, providing more than one-third of FORTUNE 1000-size...
Apply For This Job