Vancouver Police Department Looking for Clerk III at Vancouver, BC Full Time

Clerk III

Requisition ID: 37355

Company
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
This is a mid-level clerical position supporting the Division’s ongoing billing, collection and customer service initiatives.

Specific Duties and Responsibilities

• This position is relied upon to provide support for customer service functions including direction to seasonal staff and is the first source of escalation for in-person declaration during the property status declaration period, and may assist with the scheduling, directing, training, coaching and prioritizing of work of subordinates
• Assists the public with evidence in-take and general enquiries for audit, complaint and review files for the Vacancy Tax branch and Review Office
• Communicates with customers in person, by phone or in writing to answer vacancy tax related questions, including but not limited to a broad range of public inquiries, complaints, and escalations such as property status declaration enquiries & application of Vacancy Tax Bylaw, appeal process for Vacancy Tax levy, billing issues, payment transfer adjustments, refund request, and levy/penalty reversal resulting from compliant property status determination
• Prepares and maintains a large volume of records and files, both manual and computerized; compiles and condenses non-technical statistical data from uniform sources requiring an understanding of problems and terminology involved; devises forms, sets up moderately complex statistical tables and assists in the preparation of routine reports
• Compiles/checks/matches/researches/verifies source documents in order to record, process, balance and reconcile transactions or reports in accordance with established Revenue Services guidelines, policies and procedures
• Complies with the documentation standards applicable to the assigned department
• Prepares system entries in a timely, comprehensive and error-free manner that results in a complete and evident audit trail
• Prepares and updates procedure manuals as required
• Maintains solid working relationships with staff and customers by providing prompt and appropriate responses to queries, issues and problems; following through with commitments and account adjustments; referring matters outside personal scope to senior staff
• Adheres to strict confidentiality standards when preparing or distributing sensitive documents or information
• Establishes and maintains effective working relationships with a variety of internal and external contacts and provides information and assistance as required
• Provides backup services to other staff in their absence
• Completes special projects as assigned by the supervisor or manager
• Other duties/responsibilities as assigned

Qualifications
Education and Experience:

• Completion of Grade 12 supplemented by recent further education in business and accounting courses. Considerable related experience or an equivalent combination of training and experience providing a range of customer service functions and performing more complex billing and collection activities

Knowledge, Skills and Abilities:

• Exposure to sophisticated financial systems
• High degree of processing speed, accuracy and attention to detail
• Effective interpersonal, written & verbal communication skills
• Demonstrated ability to use tact, discretion & confidence when dealing with the public
• Proven analytical and problem-solving skills to resolve financial issues
• Ability to handle a varied workload in a busy environment with frequent interruptions and minimal direction
• Effective planning and organization skills to address multiple priorities and meet deadlines
• Demonstrated initiative and skills working in a team environment and ability to quickly adapt to change
• An intermediate level of competency in Word and Excel required but the ability to analyze large amounts of data using Excel’s vlookup and pivot tables is preferred
• Experience in scheduling the work of others and leadership skills are an asset

The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.

Business Unit/Department: Finance, Risk & Supply Chain Management (1150)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: January 2023

Position End Date: January 2024

Salary Information: Pay Grade GR-017: $29.13 to $34.23 per hour

Number of openings: 2

Application Close: December 4, 2022

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.Learn more about our commitment to diversity and inclusion.

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.

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