VanMar Constructors ON Inc. Looking for Customer Service & Warranty Administrator FULL TIME at Cambridge, ON Full Time

We are growing and looking to add a full time Customer Service & Warranty Administrator to our team. If you are interested in growth opportunity, dependable, possess a positive attitude, pay attention to detail, work well independently and part of a team, we want to hear from you!

Reporting to the Customer Service & Warranty Manager, the Customer Service & Warranty Administrator is primarily responsible for ensuring homeowners receive the best-in-class customer service and that warranty service requests are fulfilled. The Customer Service and Warranty Administrator is accountable for all activities associated with the preparation and execution of homeowner Pre-Delivery Inspections. This position liaises with internal parties including the Customer Service Manager, Deficiency Technicians and Superintendents as necessary and maintains external relationships with parties including homeowners, Tarion Representatives, trades, property managers, and clients/project owners/developers as applicable.

Essential Functions:

· Responsible for ensuring that homeowners receive best-in-class customer service and that warranty service requests are fulfilled.

· Responds promptly to internal and external Customer Service & Warranty queries.

· Performs assigned task work to successfully complete homeowner Pre Delivery Inspections.

Customer Service:

· Responsible for the administration of pre-delivery inspection process.

· Answer all client inquiries by phone or email within a minimum of 24 hours.

· Creates and maintains relationships with homeowners.

· Manages a daily task schedule for Pre Delivery Inspections, alongside Deficiency Carpenter.

· Tracks all Tarion occupancy notices for all the projects and ensures notices are sent out in a timely way.

Warranty:

· Administers and schedules all warranty work, alongside the Deficiency Technicians, on the various projects, condo projects and otherwise with the assistance of the Customer Service & Warranty Supervisor.

· Understands and ensures we are only performing warranty work that is within our contractual obligations (this varies from project to project).

· Updates, tracks, controls and maintain organized warranty documents and files within BuilderLynx or Procore.

· Processes and responds to service requests by inspecting items, data entry into BuilderLynx and resolving and closing out all work orders.

· Reviews and tracks trends in quality control issues and escalate to Manager where necessary.

· Responds to the needs of the purchasers throughout the warranty cycle.

· Responsibilities and essential functions may be modified depending on business needs.

· Meets with homeowners to review deficiencies and coordinate Deficiency Carpenters access to homes.

Job Specifications:

· 1+ years of relevant experience in the mid and high-rise construction service industry.

· College diploma, trade certificate, or a combination of relevant experience and education.

· A valid Ontario Driver’s License.

· Proficient with BuilderLynx and Procore Software is an asset.

· Knowledge of Tarion Condominium Construction Performance Guidelines.

· Solid understanding of Tarion Warranty Guidelines.

· Knowledge of construction processes.

· Ability to prioritize work and meet deadlines.

· Strong organizational and time management skills.

· Proven ability to deliver exceptional customer service.

· Demonstrated ability to manage conflict and convey solutions for problem resolution.

· Attention to detail.

· Ability to work independently and in teams.

· Excellent communication skills – written and oral.

VanMar Constructors is an equal opportunity employer. It is our policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job.

Successful external candidates will be subject to a Criminal Record Check as a condition of the employment offer prior to the commencement of employment.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Job Type: Full-time

Salary: $45,000.00-$60,000.00 per year

Benefits:

• Automobile allowance
• Casual dress
• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer Support & Client Services Occupations: 3 years (preferred)

Work Location: One location