If diversity and multicultural work environment is what you are looking for, VanWest is the right place for you! Being in this team means that you will be working with executives, international students, teachers, and other staff members.
Take away from this job is that you will have a strong education industry experience. VanWest College is known for quality in education, actively promoted around the globe, and keen on maintaining a high standard in student service and satisfaction. Your skills and experience will grow in administration, student service, and operational aspects of the education business.
In this role you will:
Be the initial point of contact for our students, providing services related to Orientation Day, handle general students’ inquiries and issues, provide general information about the city, coordinate all
administrative tasks regarding accommodation in our Student Residence (opening by spring-summer), and working to enhance student experience in Kelowna and the College through the delivery of diverse events and after-school hours activities. The activities are designed to help students explore Kelowna and learn about Canadian culture while making new friends and practicing English. Part of this role is to organize, plan, and participate in student activities both on and off campus. We are looking for someone who enjoys interacting with the students and highly encourage them to attend the activities and participate in school events.
This position requires a team member with strong communication skills, who enjoys working with minimum supervision, is flexible and adapt to change easily, understanding the International Education industry is seasonal in nature and so are some of the tasks related to this position. The Student Service Officer needs to have the ability to perform multiple tasks and provides the necessary support for the campus success and student satisfaction.
You will be suitable for this job if:
You have excellent communication skills.
You are comfortable working in a fast-paced high-volume role and have the skills to work with a diversity of students.
You are enthusiastic and energetic, enjoy helping people and are passionate about student success and want to enhance international student experience in Kelowna
You want a multicultural work environment.
You are very organized, creative, proactive and have excellent problem-solving skills.
Have the ability to resolve conflicts in an active and constructive way, finding appropriate solutions for all stakeholders.
You are interested in having a career in the education industry and are willing to learn about school policies, procedures, and regulations.
You enjoy using Social Media to interact with students, promote activities and share useful information about Kelowna.
Qualifications
College Diploma or University Degree
At least 1 year of relevant work experience in administrative positions and customer service.
Excellent interpersonal and communication skills to interact with students, teachers, and staff at all levels of the company
Proficient in the use of a variety of office software applications (e.g., databases, Microsoft Office and spreadsheets).
Strong organizational skills, with the ability to multitask.
Self-motivated and detailed-oriented.
Ability to work independently with minimal supervision as well in a team environment.
Ability to prioritize, meet deadlines and work under pressure in a fast-paced working environment.
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