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Veterinary Client Liaison
Department: Neurology Service
Location: Calgary, AB
Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Client Service Administrator/Liaison for our Neurology Team. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our medical teams, clients, and their pets.
About the Role
The role of the Client Service Administrator (CSA) is to support our Neurology team with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our specialty hospital! You are often the first and last point of contact and can leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.
The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:
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Prior experience in customer service and administrative duties in a veterinary clinic setting
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Prior knowledge/or ability to learn medical terminology and Cornerstone
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Exceptional client service skills
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Empathetic, nurturing, and positive attitude
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Skilled in prioritizing needs, open to change, and adaptable
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Initiative in carrying out assignments independently
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Attention to detail with above-average time management skills
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Must be flexible and available to work modified shift work (Monday to Thursday 8 am to 6 pm)
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Excellent attendance and punctuality
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Strong foundation in MS Office and email, phone and in-person etiquette
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Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
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RRSP Employer 5 % Match Program – saving for your future just got easier!
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VCA Canada RRSP Student Loan – Ask us more!
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A caring culture of Wellness and Appreciation!
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Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
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Competitive wages and health/dental benefits!
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Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
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Annual uniform allowance
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Exceptional career development: there is room to grow here!
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Referral Bonus Rewards
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Opportunities to give back to your community through VCA initiatives
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Generous personal pet care discounts
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Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now”
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
