VCA Animal Hospitals Looking for Veterinary Reception, Client Care – London Regional Veterinary Emergency and Referral Hospital at Ontario Full Time

Veterinary Reception, Client Care

London, ON

London Regional Veterinary Emergency and Referral Hospital is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and schedule appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation! you can thrive in!

• VCA Canada Student Loan RRSP Program – Ask us more!

• Extensive online anytime-anywhere access to journals and textbooks

• Ask us about our mobilization and hands-free radiology!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Paid membership and dues; Annual uniform allowance

• Paid wellness days, sick days, and vacation time

• Employee assistance program

• Continuing education benefits; paid to learn!

• Referral Bonus Rewards!

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offering quick access to quality care

• Access to amazing mini-courses

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Email : [email protected] for further information or click Apply Now!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.