Vega International Looking for Front Office Clerk at Mississauga, Ontario, Canada Full Time

Job Summary: As a Front Office Clerk at Canada, you will play a crucial role in creating a positive first impression for our guests. You will be responsible for providing exceptional customer service and ensuring smooth operations at the front desk. Your friendly demeanor, strong communication skills, and attention to detail will contribute to a memorable guest experience.

Key Responsibilities

• Guest Check-In and Check-Out:
• Greet guests warmly and assist with check-in/check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests, inquiries, and special accommodations.
• Reservation Management:
• Manage reservations, including processing bookings, cancellations, and modifications.
• Ensure accurate input of guest information into the hotel’s reservation system.
• Coordinate with housekeeping and other departments to manage room availability.
• Payment Handling:
• Handle guest payments and process transactions accurately.
• Address billing discrepancies and provide receipts as needed.
• Maintain a secure and organized cash drawer.
• Phone and Email Communication:
• Answer incoming calls promptly and direct them to the appropriate department.
• Respond to guest inquiries via phone and email in a professional and courteous manner.
• Guest Services:
• Assist guests with luggage handling and storage.
• Provide directions and recommendations for dining, entertainment, and local attractions.
• Handle guest concerns and complaints, escalating issues when necessary.
• Administrative Tasks:
• Maintain the front desk area in a tidy and organized manner.
• Complete checklists and daily reports to ensure efficient operations.
• Prepare and distribute guest welcome packages and key cards.
• Collaboration:
• Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Communicate effectively with team members to ensure smooth shift transitions.

Qualifications

• High school diploma or equivalent; post-secondary education in hospitality is a plus.
• Previous experience in a customer service or front office role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation systems and basic computer applications.
• Ability to handle multitasking and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.