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Full-time, permanent position
Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces.
JOB DUTIES
- Build and maintain customer relationships for the company
- Guide customers through the sales process into the support phase
- Provide online training and onboarding of customers for all our software
- Ensure customers are receiving the tools and support they need
- In-depth understanding of our software programs to be able to advise and provide answers as needed
- Educate customers on how to use our software solutions
- Listen and understand customers’ needs and provide solutions
- Regular follow ups with customers focusing on customer retention
- Review customer activity and usage to recommend changes or provide assistance to benefit the customer
- Identify areas for cross-selling and upselling
REQUIRED SKILLS
- Bilingual
- Experience with providing quality Customer Service
- Communication, listening and relationship management
- Ability to quickly learn new software programs
- Teaching and demonstrating software online or in person
- Problem solving and planning
- Time and project management
- Managing customer expectations
- Cross-selling and upselling
BENEFITS
- A positive, diverse, and supportive culture
- Excellent opportunities for career growth
- Work life balance
- Competitive salary and benefits
VenueVision is on a mission to help businesses beat the competition. With our technology, organizations have been able to streamline the way they operate their business and transform the way they communicate with their customers.
Our work and focus on helping to build flourishing businesses has been recognized across the automotive industry for the past ten years. We are continually adding functionality to our existing products to allow us to offer companies the tools they need to excel. Our success in automotive and the applicability of our products to other verticals has allowed us to develop and enhance our technology to create a bigger impact on a multitude of industries. We continue to expand to help all industries by giving them the arsenal required to scale.
VenueVision is an equal opportunity employer providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
