Versaterm Looking for Senior Deployment & Support Specialist at Ottawa, ON Full Time

Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us! We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

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The Role*

Senior Deployment & Support Specialist are IT professionals responsible for deploying and supporting mission critical technologies in Police, Fire and EMS environments. The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment and interacting with clients. We are seeking a self-starter, who is continually considering ways to improve their own efficiency and the team’s productivity.

Senior Deployment & Support Specialists are is key to delivering, installing, configuring, upgrading, patching, and documenting the Versaterm software suite. You’ll work with project managers and clients to ensure that the Versaterm software is installed and maintained in accordance to the strict guidelines necessary for these mission critical systems. Our specialists must be trustworthy, independent, and technically competent as they will be accessing and applying changes to live public safety systems for police agencies, fire departments and ambulance services.

As a Senior Specialist, you will be responsible for training, mentoring, and guiding junior and intermediate specialists, ensuring that these less experienced individuals provide the same level of customer service and quality of work that they themselves would.

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What You’ll Do*

• Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers
• Deploy database changes to client sites
• Working with project managers to schedule timelines and milestones while designing and negotiating plans for complex projects, upgrades and/or migrations.

• Configure and maintain tools for generation, deployment and monitoring of product builds
• Improve performance and reliability of product builds and deployment strategies
• Communicate with customer IT staff for deployment related questions
• Troubleshoot, Document and Resolve issues as required
• Work effectively on several concurrent client and/or internal projects
• Provide off-hours on-call support on a rotation basis
• Maintain awareness of trends in technology and operational requirements.
• Act as the technical lead on large scale projects
• Handle ad-hoc technical requests such as updating server certificates, unloading database tables, enabling software features and interfaces and leading data conversions and migrations.
• Review and verify the work of other specialists, including environment reviews.

What You’ll Bring

• Degree/Diploma in computer science or related field
• 5-10 years of related technical experience
• Excellent knowledge of Linux, VIM, and scripting languages
• Excellent knowledge of relational databases and SQL
• Excellent knowledge of programming/coding
• Excellent written and oral English language skills
• Clear background check required
• Able to obtain PWGSC government security clearances (Canada)
• Able to travel to provide on-site services

You’ll Succeed if You Have

• Strong and thorough organizational skills
• Strong analytical thinking Skills

• Effective decision making
• Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
• Ability to manage multiple priorities
• Acute attention to detail
• Ability to think outside of the box and be innovative
• Accountability for actions and results
• Effective conflict management skills
• Strong coaching skills
• Strong time management skills
• Ability to be an independent worker who is able to prioritize work and meet deadlines

• Ability to forge robust internal and external partnerships
• Ability to collaborate and build strong teams

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [email protected].

Job Type: Full-time