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Description
- Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?
ACCOUNTABILITY OBJECTIVE
Under the direction of the general manager/office manager, responds to multiple inquiries at once while performing a variety of clerical tasks in a busy reception area.
Background/Qualifications
Minimum grade 12 diploma. Minimum two years experience in a similar position. Proficient in Office including Word and Excel. Excellent written and verbal English skills required.
Key Responsibilities
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- Participates and contributes to the Verve Quality Improvement (VQI) program.
- Answers and directs the telephone in a professional, courteous manner.
- Prepares and receives courier packages.
- Prepares reports and performs routine typing using Word, and establishes forms using Excel.
- Directs requests for marketing tours to appropriate staff.
- Performs photocopying, faxing and filing as required.
- Updates all daily, weekly, and monthly residents’ list and distributes accordingly.
- Ensures that the reception desk and surrounding area is kept clean and tidy.
- Distributes all incoming mail.
- Calls residents to confirm doctor appointments, beauty salon, taxi, podiatrist, guest meals, arrival of medication.
- Participates in committee meetings and resident social events as required.
- Presents a positive company image and maintains positive communication with other staff, residents, families and the public.
- Participates in meetings, in-service programs as arranged by the site.
- Assists with evening and weekend activities as required.
- Performs other tasks as assigned by general manager.
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
- Complies with all corporate policies and procedures.
- Completes all required mandatory training/education.
Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for an portion of the recruitment and hiring process, please let us know.”
All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.
Additional Qualifications
Education
- Grade 12 High School Diploma is required
- 6 months – One Year Customer Service Experience is required
- Past Experience working in Retirement or Long Term Care
Skills
- Attention to Detail
- Ability to Multitask
- Ability to work with little supervision
- Obtain Problem Solving Skills
- Ability to Adhere to all Policies and Procedures
- Maintain Confidentiality
