VGS processes billions of sensitive data records, and its data under management has grown more than 10x year-over-year. Companies ranging from the Fortune 100 to innovators like Brex, Deserve, Doordash, Fast, and Mercury increasingly leverage the VGS platform to facilitate the secure exchange of their sensitive data while retaining ownership and control over sensitive data and transferring data custodianship to VGS. The Zero Data™ approach eliminates the need for companies to store sensitive data within their systems, streamlining regulatory compliance and certifications, including PCI-DSS and SOC 2. For example, banking-as-a-service Unit Finance uses VGS to expedite connectivity to payments networks while offloading PCI-DSS complexity.
Your impact and why VGS needs you:
We are looking for a strong technical support engineer who has good networking skills and practical coding experience and is ready to help our customers solve technical issues and integration. You’ll work in the Customer Success department, cooperate closely with the engineering and integration teams: help customers to configure our system, do the code changes, research, and help to develop the solution for challenging new or unknown issues including code changes to the VGS product.
In this role you will:
Taking ownership of customer issues reported and seeing problems through to resolution;
Create or update documentation based on findings from request investigations;
Prepare and provide customer training, including developing training material if it does not already exist;
Create pull requests to the VGS product components to fix bugs, implement enhancements based on customer interactions;
Engage with the development team to create new feature requests, escalate bugs, solve problems, or obtain missing information;
Meet or exceed SLA times consistently;
Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices;
Interface with our customer technical teams, serving as their primary technical point of contact during onboarding;
Partner with the Account Management team to understand customer requirements and communicate how VGS can address the requirements;
Help VGS customers to integrate with our platform and drive translation of requirements to code implementation;
Reliably respond to on-call emergencies and participate in on-call support rotation, as needed.
We expect you to have:
3+ years of experience as a Technical Support Engineer;
Practical experience with one of the following language – Python, JavaScript, Ruby or Java;
Strong knowledge of Test Driven Development, Git, SQL and Linux;
Experience supporting SaaS products;
Deep understanding of OSI model, HTTP protocol and a solid software troubleshooting skills and the ability to understand our platform end to end;
Proven ability to project management work;
Strong communication, collaboration, interpersonal, and negotiation skills.
Bonus points for:
Docker and/or AWS experience
What’s unique about VGS:
We’re a quickly scaling company with a startup mindset.
We love to empower our people to take ownership! You’ll find you are given the freedom and will own the responsibility to be successful here.
We’re creating a remote-first philosophy. You’ll have a strong impact on a new cultural shift within the company.
What’s unique about VGS:
We’re a quickly scaling company with a startup mindset.
We love to empower our people to take ownership! You’ll find you are given the freedom and will own the responsibility to be successful here.
We’re creating a remote-first philosophy. You’ll have a strong impact on a new cultural shift within the company.
What you get from us:
Competitive health benefits
Flexible work hours and flexible PTO
VGS stock options
At Very Good Security, we have a remote first philosophy. We are actively hiring for fully remote positions, so you can work from the comfort of your own workspace! Learn more about how Very Good Security is embracing a remote work culture in our blog: Read here
At Very Good Security we value great talent. Striving to provide the best experience for our candidates VGS appreciates your candidacy. We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
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